Nurse Services Supervisor - PM Shift

Job Duties & Responsibilities

• Apply established standards of care to ensure a safe, therapeutic patient care environment.
• Oversee and ensure patient rounds and patient care notes are being entered into medical records accurately, consistently, and timely.
• Maintain and assure consistent service delivery for patients in support of and under the direction of the provider team.
• Facilitate communication in a timely and complete manner to assure positive flow of information, collaboration, and prompt resolution of items needing escalation.
• Provide direct services if necessary.
• Meet with patient/family to resolve concerns, address complaints, and answer questions that charge nurse has been unable to resolve.
• Advocate for the resolution of care issues, accessing resources in support of the patient.
• Develop collaborative relationships with other levels of care to facilitate appropriate referrals between programs.
• Communicate with medical staff to promote positive relations and to provide quality services.
• Facilitate intra-department communication and oversee patient care and safety.
• Continually assess and ensure safety of physical environment of unit and resolve any instances or risk or non-compliance with the environment.
• Understand and execute the most effective therapeutic interdisciplinary techniques applicable to the age and diagnostic profile of the program.
• Facilitate an annual review of all aspects of the clinical program with the stated goal of continued improvement.
• Assure that each discipline is actively engaged in continuous learning based on the stated therapeutic techniques of the clinical program and integrates that knowledge into the program.
• Administer and communicate changes based upon patient and staff feedback as well as ROS data.
• Demonstrate understanding of Joint Commission and other regulatory agency compliance regulations.
• Involvement in the learning and the application of standards relevant to the Clinical Services department.
• Participation in in-services/seminars and other meetings to increase involvement and awareness of regulations.
• Plan for department needs effectively through involvement in the Rogers’ budgeting process.
• Adhere, and manage direct reports to adhere, to budgeting restraints.
• Manage FTE expenditures with compliance to the FTE budget.
• Maintain an understanding of any variance and its impact on the department budget.
• Coordinate / Offer ongoing training, support, and coaching to staff members consistent with system, site, and program expectations to ensure competent care is being delivered.
• Cook up to a $15,000 retention bonus available

Supervisory Duties

• Oversight of the Nursing and PCA staff and assist with the oversight of day-to-day operations, ensuring all shifts are staffed and can accommodate capacity of patient/resident care.
• Participation in recruitment activities including posting positions, hiring and onboarding new staff.
• Completion of introductory and annual evaluations.
• Participation in the on-call rotation with Manager/Director of Nursing.
• Support Payroll needs by approving PTO, payroll management system timecard adjustments and approvals.
• Attendance, participation, and leading in staff meetings, in-services, and huddles in conjunction with the Manager Lead department staff and function.
• Communication of goals to the staff and ensuring they are being followed.
• Development of methods of measuring goal achievement.
• Maintenance of department policies and procedures with the input of department staff and administrative supervisor.
• Accountability for promoting a team environment by example and by participating in workload completion, when necessary.
• Interaction with employees in a sensitive, positive manner.
• Understanding and using the Human Resources policies and procedures manual.
• Initiation of disciplinary process, as needed, in potentially volatile employee-related situations.
• Communication with employees promptly when incidents arise that may be a detriment to their performance or to Rogers Behavioral Health in general.
• Establishment of monthly department meetings to provide timely communication and problem resolution.
• Participation in Rogers Operating System (ROS) program.
• Application of the ROS model to department functions.
• Participation in and/or creation of ROS teams that lead to improvement in own and other Rogers Behavioral Health areas.
• Education and involvement of employees to Rogers and Clinical Services department’s ROS monitoring and activities.
• Conducting oneself in a professional manner.
• Displaying organizational skills that promote timely response to all inquiries and to project completion.
• Communicating with all individuals in a positive and professional manner.
• Attempting to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
• Role modeling and holding staff accountable to living the Rogers Behavior Agreements.
• Compliance with the Hospital’s policies and procedures, including Human Resources, Rogers’ Behavior Agreements, Infection Control, and Employee Health programs.