Nurse Navigator 1 (H)

Core Job Functions

• Trips new patient appointments to the appropriate provider(s) and assures timely scheduling of initial appointments.
• Reviews outside medical records for appropriate scheduling.
• Assesses barriers to care and refers to support services, local, and national organizations when needed.
• Educates on the treatment plan for patients based on diagnosis.
• Serves as a liaison between patients, families, caregivers, and the multidisciplinary care team.
• Demonstrates a commitment to quality patient care, implements creative and innovative ways to meet the diverse needs of the patients, and ensures best practices.
• Maintains professional knowledge by affiliating with professional and technical organizations, and participating in applicable continuing education programs, conferences, seminars, and workshops.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions

• Review New Patients scheduled prior to visit; ensure scheduled with correct specialty & reschedule if not, order testing if indicated, request medical records, ensure everything in place prior to appt.
• Review Follow Ups scheduled prior to visit; ensure all prior tests ordered have been completed and coordinate if not. Ensure nothing is pending from prior visit.
• Review clinic schedules FULLY after clinic has taken place; schedule testing ordered, schedule follow-up appointments, obtain appointments for referrals entered, request any missing record, etc.
• Serve as the liaison between patient and provider.
• Enter orders as requested, cardiac monitors, echo, stress echo, nm stress test, coronary cta, labs, referrals, etc.
• Enroll patients in cardiac monitors websites.
• Ensure tests resulted prior to appt, expedite if necessary.
• Make patient follow up calls after visit for care coordination.
• Retrieve clinical related messages and return calls.
• Work on in-basket, manage and resolve UChart messages.
• Work on e-mailed requests.
• Work on faxes, route to appropriate person.
• Scan records into media tab.
• Follow-up on sent medical records requests.
• Provide emotional support, and counseling, related to the clinical situation.
• Help patients and their families in obtaining referrals to a specific specialist.
• Review and manage provider template.
• Provide pt reminders of appts, pending testing, etc.
• Take care of all patient requests.

Core Qualifications

• Bachelor’s degree in relevant field.
• Valid State of Florida Registered Nurse (RN) license.
• Minimum 2 years of relevant work experience.
• Knowledge, Skills and Attitudes:
  • Ability to maintain effective interpersonal relationships.
  • Ability to communicate effectively in both oral and written form.
  • Skill in collecting, organizing and analyzing data.
  • Proficiency in computer software (i.e., Microsoft Office).

Pay

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Schedule

This is a Full time Employee Position.

Benefits

The University of Miami offers a comprehensive benefits package including medical, dental, tuition remission and more.

Qualifications

Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status

This is a Staff position.