Nurse Navigator 1

Core Job Summary: The Nurse Navigator 1 is the initial point of contact for a patient entering the health system and assures timely scheduling of the first appointment, and coordination of care after completion of the first appointment and supports the patient throughout the care continuum. The Nurse Navigator 1 serves as a liaison between patients, families, caregivers, and the multidisciplinary care team. The incumbent demonstrates a commitment to quality patient care, implements creative and innovative ways to meet the diverse needs of the patients and ensures best practices.

Responsibilities

• Triages new patient appointments to the appropriate provider(s) and assures timely scheduling of initial appointments.
• Reviews outside medical records for appropriate scheduling.
• Assess barriers to care and refers to support services, local, and national organizations when needed.
• Educates on the treatment plan for patients based on diagnosis.
• Supports patients throughout the care continuum.
• Counsels individuals and patients on positive health practices.
• Collaborates with a multidisciplinary team of experts to outline the best treatment for patients.
• Performs holistic evaluation of specialty population, making use of enhanced proven techniques and procedures to achieve better results.
• Implements the improvement of patient care, and healthcare policies and resources.
• Mentors other healthcare professionals by functioning as a preceptor or coordinating preceptors for visiting professionals, students, new graduates, and orienteers.
• Maintains professional knowledge by affiliating with professional and technical organizations, and participating in applicable continuing education programs, conferences, seminars, and workshops.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions

• Serve as the primary clinical intake point for complex plastic surgery referrals, including breast reconstruction, microvascular surgery, wound reconstruction, craniofacial, and complex general reconstruction.
• Conduct pre-visit intake, including review outside records, imaging, pathology, and operative reports.
• Triage referrals to the appropriate surgeon or APP based on diagnosis, acuity, and service line, supporting access optimization and equitable distribution of cases.
• Identify patients appropriate for APP-first pathways or multidisciplinary evaluation.
• Provide patient education regarding procedure expectations, timelines, and recovery.
• Coordinate post-operative follow-up, wound care, drain management education, and escalation pathways for complications.
• Manage EPIC in-basket messages, patient calls, and clinical coordination requests related to surgical care.
• Enter and track orders, referrals, and follow-up requests to support order-based scheduling.
• Coordinate care across multidisciplinary teams.
• Serve as a liaison between patient, provider, and clinical/administrative care team to ensure clear communication and alignment of care plans.
• Provide emotional support and counseling throughout the surgical journey.
• Serve as a clinical resource during implementation of new workflows, programs, or service line expansions.
• Collaborate with faculty, APPs, residents, and administrative leaders to support division initiatives.

Qualifications

• Bachelor’s degree in relevant field.
• Valid State of Florida Registered Nurse (RN) license.
• Minimum 2 years of relevant work experience.
• Ability to maintain effective interpersonal relationships.
• Ability to communicate effectively in both oral and written form.
• Skill in collecting, organizing and analyzing data.
• Proficiency in computer software (i.e., Microsoft Office).

Benefits

• Medical and dental coverage.
• Tuition remission.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America, and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year.

Schedule

Full time