Nurse Member Advocate

Summary Of Position

The Nurse Member Advocate is an integral part of a cross-functional clinical team that facilitates 24/7 delivery of whole person healthcare. They are responsible for care delivery in all Teladoc service lines, ensuring the highest clinical quality and member satisfaction.

Essential Duties And Responsibilities

• Works in partnership with clinical team in support of case development and management, care and treatment plans including accurate case documentation, identifying relevant medical data to be collected and providing clear, concise communication to members, internal and external partners.
• Serves as the ongoing coordinator of primary and preventative care, episodic care, expert medical opinion and other service lines.
• Obtains a comprehensive health history by leading members through a systematic and dynamic intake assessment to capture all relevant data about their current condition and health history and directs members to most appropriate service line; sets appropriate member expectations for each process.
• Solves prescription issues related to episodic care within established protocols and turn-around times.
• Maintains availability within Outlook for scheduling of member visits and all follow-ups.
• Utilizes the company’s proprietary database to help connect members to Teladoc Health and external physicians and completes referrals where appropriate, both internal and external.
• Conducts member health coaching and provides treatment decision support service via printed educational materials and videos.
• Uses clinical judgment in the review of complex medical issues to ensure accuracy of clinical summaries/reports and care plans.
• Provides clinical support and guidance to support staff regarding case related inquiries.
• Ensures adherence to established processes and compliance with privacy legislation and regulations with all parties encountered in the service delivery.
• Is accountable for meeting service standards for speed of case progression, overall quality, and member satisfaction.
• Supports additional projects as needed.

Qualifications Expected For Position

• 5 years recent experience in the acute care setting preferred.
• Med-surg background preferred.
• Quality driven with a focus on flawless customer service.
• Excellent written and verbal communication skills.
• Outstanding team player & strong interpersonal skills.
• Bilingual-Spanish Speaking a plus.
• Strong organizational skills and the ability to multitask with ease.
• Ability to work independently but recognize when escalation is warranted.
• Proficiency using technology and software including Microsoft Word, Excel, Outlook.

Work Environment

• Office
• Remote
• Hybrid (Office & Remote)

Travel

≤10% Travel percentage reflects an estimate and is subject to change dependent on business needs.

Physical Requirements

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Job Description Acknowledgment

This job description is a general overview of nature and level of work performed by employees with this job designation. It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position. Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time.

Why Join Teladoc Health?

Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference. Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day. Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways. Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.