Nurse Manager - Primary Care

About the role

The Ambulatory Nurse Manager provides leadership, coordination, and operational oversight for nursing and clinical support services within a pediatric ambulatory primary or specialty care site. The role is accountable for safe, efficient, family-centered care delivery; daily clinical operations; and the effective use of human, material, and financial resources to support quality outcomes, access, and an exceptional patient and family experience.

Responsibilities

• Provides leadership and oversight for daily nursing and clinical support operations within a pediatric ambulatory primary or specialty care site to ensure safe, efficient, and family-centered care delivery.
• Directs, supervises, and evaluates nursing and clinical support staff, including recruitment, onboarding, scheduling, coaching, performance management, and professional development.
• PARTNERS WITH PROVIDERS, PRACTICE LEADERSHIP, AND INTERDISCIPLINARY TEAMS TO COORDINATE CARE DELIVERY, ALIGN WORKFLOWS, AND PROMOTE A COLLABORATIVE TEAM ENVIRONMENT ACROSS THE SITE.
• Ensures compliance with regulatory, infection prevention, licensure, Joint Commission accreditation, Magnet, and organizational standards, and maintains readiness for audits, surveys, and inspections.
• MONITORS AND IMPROVES CLINICAL QUALITY, PATIENT SAFETY, SERVICE, AND ACCESS OUTCOMES BY USING DATA, IDENTIFYING OPPORTUNITIES FOR IMPROVEMENT, AND LEADING PERFORMANCE IMPROVEMENT INITIATIVES.
• ASSURES APPROPRIATE STAFFING PLANS, PATIENT FLOW, AND RESOURCE UTILIZATION TO SUPPORT EFFICIENT OPERATIONS, TIMELY ACCESS, AND HIGH-QUALITY PATIENT AND FAMILY EXPERIENCE.
• SUPPORTS DEVELOPMENT, IMPLEMENTATION, AND STANDARDIZATION OF CLINICAL WORKFLOWS, POLICIES, PROCEDURES, AND COMPETENCIES CONSISTENT WITH EVIDENCE-BASED PRACTICE AND AMBULATORY CARE STANDARDS.
• PROMOTES STAFF ENGAGEMENT, ACCOUNTABILITY, SHARED DECISION-MAKING, AND A CULTURE OF RESPECT, INCLUSION, AND CONTINUOUS LEARNING.
• PARTICIPATES IN OPERATIONAL AND FISCAL PLANNING, INCLUDING MONITORING LABOR, SUPPLIES, AND OTHER SITE RESOURCES TO SUPPORT RESPONSIBLE STEWARDSHIP AND DEPARTMENTAL GOALS.
• SERVES AS A CLINICAL AND OPERATIONAL LEADER FOR THE SITE, SUPPORTING CHANGE MANAGEMENT, COMMUNICATION, AND STRATEGIC INITIATIVES THAT ADVANCE PEDIATRIC AMBULATORY CARE.

Requirements

• Master’s in nursing or related field preferred.
• Five years clinical experience required, preferably at least one year in pediatrics.
• Knowledge of professional nursing theory and practice;
• Knowledge of management theory and change process.
• Previous Management Experience Required.
• Active registered nurse licensure for appropriate state (based on location of practice site) or multistate RN licensure.
• Certification in nursing administration and/or certification in a clinical specialty desired.
• Current AHA Healthcare (HCP) certification required.

Qualifications

• Master’s in nursing or related field preferred.
• Five years clinical experience required, preferably at least one year in pediatrics.
• Knowledge of professional nursing theory and practice;
• Knowledge of management theory and change process.
• Previous Management Experience Required.
• Active registered nurse licensure for appropriate state (based on location of practice site) or multistate RN licensure.
• Certification in nursing administration and/or certification in a clinical specialty desired.
• Current AHA Healthcare (HCP) certification required.