Nurse Manager, Patient Flow Command Center

About Us

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center. At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

Responsibilities

• Provides system wide leadership for patient flow, capacity management, and throughput operations across Harris Health.
• Accountable for operational, human resource, quality, and financial management of the PFCC, including but not limited to Bed Management, Transfer Center, and matrixed oversight of Operations Dispatch within acute hospital pavilions.
• Leads 24/7 operations in direct coordination with EMS and Operations Dispatch teams to ensure effective utilization of clinical and operational resources to support safe, timely, and appropriate patient movement across all levels of care.
• Provides nursing management leadership for PFCC Supervisors, oversees PFCC Nurses and Coordinators responsible for managing all patient placement, transfers, and capacity across the system.
• Partners extensively with nursing leadership, medical staff, emergency services, ancillary departments, and executive leadership to ensure consistent application of patient flow policies, escalation processes, and optimal use of system capacity and resources.
• Accountable for operational performance, quality improvement, staff development, and change management related to patient flow and capacity management operations; uses data, performance metrics, and operational trends to identify opportunities for improvement, reduce barriers to throughput, and support organizational goals related to access, efficiency, and patient safety.
• Working collaboratively with leadership, translates system strategic plans and policies into operational practices tailored to the unique needs of Harris Health.
• Responsible for performance outcomes, leads quality and change initiatives, manages multiple projects simultaneously, and serves as the primary nursing management liaison to executive and interdisciplinary leadership regarding patient flow strategy.
• Leads implementation and evaluation of strategic plans and provides reports relevant to achievement of goals.
• Ensures all PFCC activities comply with EMTALA, system policies and procedures, regulatory requirements, accreditation standards, executed contracts and the Harris Health Schedule of Benefits as appropriate, and applicable local, state, and federal laws.
• As a member of the clinical leadership team, fosters a