Nurse Manager, OP (Pediatric Allergy and Immunology)

This position is located at Children's Hospital but will require travel to satellite clinics at CHP South, CHP North, and CHP East locations.

About the Role

The Outpatient Nurse Manager is a working clinical leader responsible for overseeing nursing operations, staffing, quality, regulatory compliance, and patient care across outpatient practices. The manager will maintain a daily presence in clinics to support staff, providers, and operational needs for clinical initiatives.

The Division of Allergy & Immunology is a highly specialized, procedure-driven practice providing complex diagnostic testing, oral food and medication challenges, biologic therapies, and immunodeficiency care. Our team is committed to evidence-based practice, patient safety, innovation, and exceptional patient-family experiences. The division continues to grow, offering opportunities to lead process improvement, develop clinical programs, and support highly engaged multidisciplinary teams across multiple locations.

The Nurse Practice Manager maintains full accountability for leading and managing the human resources, clinical, financial, and administrative operations of an assigned practice(s) to continuously improve the quality of patient care and create a healthy workplace for staff in collaboration with organizational leadership.

Responsibilities

• Determine and flex staffing standards based on patient care needs, patient flow, medical acuity, procedures, staff skills, and other clinical needs.
• Assume accountability for day-to-day operations of the practice while continuing to function clinically when necessary.
• Serve as the departmental role model in all aspects of patient and community care.
• Incorporate national professional organization as well as business unit and health system's goals to improve patient safety, quality, and satisfaction.
• Create a caring and compassionate patient-focused experience by building healing relationships with patients, families, and colleagues.
• Demonstrate the ability to create a shared vision that applies to critical thinking skills and utilizes financial and quality data and conceptual knowledge in the development of the department vision and operational plan.
• Orchestrate complex change and acknowledge the psychological transition on self and others; involve stakeholders and experts in planning, designing, and redesigning change.
• Use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modify one's own behavior to accommodate tasks, situations, and individuals involved.
• Support staff during times of difficult transitions.
• Analyze staff and patient satisfaction outcome data and develop action plans to address as needed.
• Support and encourage involvement of staff in the development and implementation of evidence-based practice and quality improvement initiatives.
• Actively oversee all aspects of regulatory compliance, including all outside agencies and audits as well as internal requirements, such as core competencies and training.
• Utilize research and evidence-based practice to support improvement in clinical care; identify research issues or articles related to clinical specialty or areas of interest.
• Set high standards of performance for self and others by imposing standards of excellence and development of inquiry skills that are innovative, optimistic, and supportive of professional growth.
• Create developmental paths and plans for staff to increase the expertise and caliber of staff; initiate innovation in staff development, clinical orientation, continuing education, and support specialty certification.
• Responsible for developing, marketing, and coordinating programs to provide education and enhance consumer awareness.
• Oversee and manage the interviewing, selection, hiring, training, evaluating, and progressive discipline process of staff.
• Support the development of students, new staff, and colleagues.
• Plan for orientation, training, preceptor initiation, and evaluation period of new staff in department.
• Create an environment of open dialogue, inquiry, and continuous development by asking for feedback and improving practice.
• Develop and maintain productive working relationships internally and externally by building teams and relationships through mentoring and modeling uplifting and positive communication.
• Resolve and manage conflict effectively and in a timely manner.
• Demonstrate an understanding of cultural differences and hold peers and staff accountable for healthy relationships.
• Care for staff, patients, and self by planning a department work schedule in collaboration with team members that supports safety, appropriate worked hours, and a healthy lifestyle.
• Accountable for management of safety hazards identified in the workplace.
• Establish a culture of caring by promoting decisions that are patient-centered and use the nursing process to meet the clinical, psychological, and spiritual needs of the patient, family, and staff.
• Apply national best practices and use evidence-based practice to build a culture of excellence in patient care.
• Set clinical, financial, and human resources priorities for improvement in concert with organizational goals.
• Demonstrate sound fiscal responsibility in the development and management of the practice budget and hold staff accountable for the efficient use of resources, as well as optimization of billing and documentation practices.
• Oversee program and patient coordination activities to ensure program goals and objectives are achieved by providing direction to staff, maintaining efficient operations, and overseeing quality of patient care provided.
• Develop and optimize the clinical care tools of the practice and the physicians (scheduling templates, space, staffing mix, and patient care protocols) that improve the quality of the overall product delivered to the patient.
• Demonstrate the knowledge and skills necessary to provide care and/or interact appropriately to the ages of the patients served by his/her assigned unit; demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs.

Requirements

• Minimum 5 years Nursing Experience required.
• Progressive leadership experience with relevant clinical experience preferred.
• BSN or Bachelor's in related health care field required.
• MSN or Master's in a health care field preferred.

Qualifications

• Current licensure as a Registered Professional Nurse either in the state where the facility is located or in a state covered by a licensure compact agreement with the state where the facility is located.
• CPR Certification (CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire).
• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR).
• Registered Nurse (RN).
• Act 33 with renewal.
• Act 34 with renewal.
• Act 73 FBI Clearance with renewal.
• Current licensure either in the state where the facility is located or, if the facility is in a state covered by the multistate Nursing Licensure Compact (NLC) agreement, a multistate license issued by a participating NLC state. Hires and current employees working on an out-of-state NLC license who later change their residency to the state where the facility is also located will have 60 days upon changing their residency to apply for licensure within that state.

Schedule

This is a Monday through Friday daylight position with no evening or weekend hours.