Nurse Manager, JM ED Observation, Jackson Main, FT, Days

p>Requisition ID: 263322

Jackson Memorial Hospital, located in the heart of Miami, is the flagship hospital of Jackson Health System and a beacon of medical excellence and community care for over a century. As an accredited, tertiary teaching hospital with 1,500 licensed beds, Jackson Memorial provides nearly every medical specialty and serves as a world-class academic medical center with a multidisciplinary team of healthcare professionals.

About the role

The Nurse Manager provides leadership, clinical practice, and staff development for one nursing unit. Responsibilities include assessing, planning, coordinating, implementing, and evaluating nursing practice at the unit level to ensure high-quality, safe, and appropriate nursing care, competency of clinical and support staff, and effective resource management. The role requires aligning executive strategies with frontline operations, demonstrating fiscal responsibility, and ensuring compliance with organizational policies and procedures.

Responsibilities

• Strategic Vision: Define and implement nursing's strategic plan, ensuring integration with organizational goals. Share and execute the organization's strategic plan, including roles, timelines, and resource utilization.
• People Leadership: Improve employee engagement through collaboration, mentoring, and recognition. Review HR reports (e.g., satisfaction results, turnover, exit interviews) and address engagement metrics. Develop and communicate performance expectations while fostering a results-oriented environment. Support a Just Culture Model for reporting unsafe practices.
• Service Excellence: Drive improvement in quality and performance metrics (e.g., core measures, hospital-acquired infections, safety initiatives, patient experience). Conduct daily patient rounding and use the iRounding tool for satisfaction. Monitor service indicators, participate in patient experience committees, and educate staff on service excellence. Role model CARE values (Compassion, Accountability, Respect, Expertise).
• Organizational Impact: Assume responsibility for unit growth, employee development, and daily operations, including strategic succession planning. Act as a change agent by engaging staff in process improvement initiatives. Develop unit objectives aligned with organizational goals and maintain positive provider relationships. Advocate for multidisciplinary involvement in major changes using a shared governance model. Lead Labor Management Partnership efforts for staffing efficiencies and continuous quality improvement.
• Continuous Improvement: Ensure the performance improvement program is interdisciplinary and aligned with organizational standards. Cultivate a culture of innovation, learning, and accountability. Partner with other disciplines to drive positive change and attend leadership development classes. Use process improvement technologies to enhance quality metrics and promote staff participation in shared governance councils.
• Operational Excellence: Perform cost-benefit analyses and monitor unit finances/productivity, justifying monthly variances. Maintain compliance with regulatory requirements and JHS policies. Stay current with healthcare administration trends related to nursing practice. Design flexible staffing models to meet patient care needs while achieving unit targets. Provide a safe professional environment and follow unit-specific policies/procedures.

Requirements

• Bachelor's degree in Nursing is required (employees hired before January 2006 are grandfathered into this requirement).
• Valid Florida RN license is required.
• American Heart Association (AHA) Basic Life Support (BLS) certification with at least 6 months validity, plus any additional unit-specific life support certifications for Healthcare Providers, maintained for the duration of employment.
• Must meet and maintain all unit-specific and organizational skills/competencies, certifications, and licensures as required by regulatory and nursing standards.
• Generally requires 5 to 7 years of related experience, with management experience strongly preferred.

Skills

• General Competencies: Ability to analyze, organize, and prioritize work while meeting multiple deadlines. Effective oral and written communication skills. Professional composure in difficult/stressful situations. Understanding of instructions and sound, independent judgment. Proficiency in job-appropriate technology and software.
• Management Competencies: Knowledge of strategic planning, resource allocation, human resources modeling, leadership techniques, and production methods. Skill in monitoring/assessing performance and using logic/reasoning to identify strengths/weaknesses of solutions. Ability to plan, implement, and evaluate programs, establish goals, and solve problems.
• Nursing Competencies: Ability to accommodate patients' preferences, beliefs, and customs. Clear, accurate, and effective communication with doctors, nurses, patients, and families. Compassion, patience, and a non-judgmental approach to patients, families, and colleagues.
• Unit-Specific Competencies: Clinical knowledge and ability to complete all required unit competencies as indicated in the unit competency checklist.