Associate Nurse Manager, JM ED Observation Unit, Jackson Main, FT, Days

Department: Jackson Memorial Hospital - JM ED Observation Unit
Address: 1611 NW 12th Ave, Miami, Florida, 33136
Shift: Full Time, (Days)

About the Role

Jackson Memorial Hospital is the flagship hospital for Jackson Health System and has been a beacon of medical excellence and community care for more than a century. Located in the heart of Miami, Jackson Memorial is an accredited, tertiary teaching hospital with 1,500 licensed beds, providing nearly every medical specialty through a multidisciplinary team of healthcare professionals.

The Associate Nurse Manager reports directly to the Nurse Manager and oversees daily operations of an assigned shift, ensuring high-quality, safe, and appropriate nursing care. This role is accountable for competency of clinical and support staff, resource management, and adherence to organizational policies and regulatory requirements. The Associate Nurse Manager assists the Nurse Manager with strategic operations, staff meetings, and other responsibilities critical to unit success.

Responsibilities

• Support the mission, vision, values, and strategic initiatives of Jackson Health System.
• Oversee daily operations of the nursing unit, ensuring high-quality, safe, and appropriate patient care.
• Lead and motivate staff through collaboration, accountability, and recognition of performance.
• Conduct structured huddles before shifts and work with unions to resolve staff issues while emphasizing CARE values (Compassion, Accountability, Respect, and Expertise).
• Mentor and develop staff, contributing to retention and succession planning.
• Participate in LEAN/process improvement workgroups and support a Just Culture Model.
• Use the nursing process to provide, modify, and coordinate patient care and education.
• Round on patients, monitor bedside handoffs, and ensure responsiveness to call lights.
• Facilitate staff education, including clinical competencies, orientation, and mentoring.
• Assume 24/7 responsibility for unit operations in the absence of the Nurse Manager.
• Assist with staffing requirements, nursing care, and documentation standards.
• Collaborate with leadership to formulate and implement short- and long-term goals aligned with organizational priorities.
• Develop and maintain positive relationships with providers and act as a resource for staff.
• Identify, develop, and retain high-potential employees through engagement and educational programs.
• Evaluate performance of direct reports, focusing on results and developmental needs.
• Support recruitment, orientation, and onboarding of new employees.
• Analyze healthcare trends and suggest improvements in patient care standards.
• Organize data and problem-solve efficiently to support quality and performance metrics.
• Participate in budgetary planning and monitor monthly budgets to meet financial targets.
• Complete monthly schedules to ensure adequate staffing based on patient acuity and workforce targets.
• Review and approve timecards and manage Kronos edits.
• Maintain compliance with regulatory and organizational policies and procedures.
• Prepare and maintain the unit for regulatory agency requirements.
• Role model behaviors of service excellence and CARE values.

Requirements

• Bachelor's degree in Nursing (required).
• Valid Florida RN license (required).
• American Heart Association Basic Life Support (BLS) certification (required upon hire, with at least 6 months validity).
• Additional applicable life support certifications for Healthcare Providers (required and must be maintained for the duration of employment).
• Must meet and maintain all unit-specific and organizational skills/competencies, certifications, and licensures as required by regulatory and nursing standards.
• Unit-specific credential: FL-BLS.

Experience

• Generally requires 3 to 5 years of related experience.
• Management experience is strongly preferred.

Skills

General Competencies

• Ability to analyze, organize, and prioritize work accurately while meeting multiple deadlines.
• Strong oral and written communication skills.
• Ability to handle difficult and stressful situations with professional composure.
• Ability to understand and follow instructions.
• Ability to exercise sound and independent judgment.
• Proficiency in job-appropriate technology and software applications.

Management Competencies

• Knowledge of business and management principles, including strategic planning, resource allocation, and leadership techniques.
• Skill in monitoring and assessing performance to make improvements or take corrective action.
• Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions.
• Ability to plan, implement, and evaluate programs.
• Ability to establish goals and objectives.
• Ability to recognize, analyze, and solve a variety of problems.

Nursing Competencies

• Ability to understand, respect, and accommodate patients' preferences and needs regarding their individual beliefs, customs, and practices.
• Ability to provide clear, accurate, and effective information to doctors, nurses, patients, and family members.
• Compassion, patience, and a non-judgmental approach to patients, families, and colleagues.

Unit-Specific Competencies

• Clinical knowledge, skill, and ability to fully and accurately complete all required unit competencies as indicated in the unit competency checklist.
• Knowledge of business and management principles for strategic planning, resource allocation, and leadership.
• Skill in monitoring and assessing performance to drive improvements.
• Ability to use logic and reasoning to evaluate solutions and approaches to problems.
• Ability to plan, implement, and evaluate programs.
• Ability to establish goals and objectives.
• Ability to recognize, analyze, and solve a variety of problems.