Nurse Manager II Urgent Care - West Campus

Job Duties & Responsibilities

• Manages daily operations of the assigned Urgent Care, including customizing site operations.
• Communicates and collaborates with team members to ensure successful operation of Urgent Care, including addressing physician, parent, and patient complaints and suggestions.
• Manages human resources through hiring, developing, and coaching competent staff.
• Investigates and resolves all employee, patient, and physician complaints and concerns, ensuring regulatory compliance of assigned Health Centers by all accrediting bodies including JCAHO, HCFA, CLIA, OSHA, ADA, and TDH.
• Conducts special projects as needed for Urgent Care.
• Coaches and develops team members using an interdisciplinary approach by providing structured feedback through yearly development plans and informal and formal follow-up.
• Aids in the development of nurses along the novice to expert continuum.
• Demonstrates effective communication skills with the healthcare team and works to eliminate communication barriers.
• Serves as a liaison between physicians, families, nursing staff, and ancillary departments to promote high satisfaction among patients, physicians, and team members.
• Maintains oversight of current and projected workflow and clinical processes through data collection and observation.
• Effectively and succinctly compiles, analyzes, and presents data to identify process improvement opportunities and goals for the team and department.
• Demonstrates accountability for cost-effective management of equipment and supplies while ensuring the department achieves patient care goals.
• Demonstrates service philosophies to patients and families, identifies self, explains the visit process, and provides information regarding length of visit.

Skills & Requirements

• Education: Associate's degree in nursing or an associate’s degree in a related field accepted by the Texas Board of Nursing for the purposes of obtaining and maintaining an RN license required. Bachelor's degree in nursing preferred.
• Licensure & Certifications: RN - Lic-Registered Nurses by the Texas Board of Nursing or Nursing Licensure Compact required. BLS - Cert-Basic Life Support by the American Heart Association required.
• Experience: Minimum of 2 years of formal supervisory experience required. Minimum of 2 years of pediatric emergency room or urgent care nursing experience. A Master’s degree in Healthcare Administration, Public Health, or a related field may substitute for up to two (2) years of required supervisory experience.

About Us

Texas Children’s Urgent Care offers high-quality, efficient and affordable after-hours patient care in nine convenient community locations across the greater Houston area. Texas Children’s Urgent Care has also expanded to serve the children and families of Austin, Texas, with its first community location in South Austin. Staffed by board-certified pediatricians who have privileges at Texas Children’s Hospital, our Urgent Care team can diagnose and treat a wide variety of common pediatric ailments, illnesses and conditions, including: asthma, strep throat, fever, minor burns, influenza, ear infections, allergic reactions and more. We also provide procedures such as antibiotic injections, breathing treatments, fracture care and splinting, IV (intravenous) fluids, lab services, laceration repair and x-rays on-site.