Nurse Manager

Location: Surepoint Emergency Center | Reports To: Regional Clinical Director | Status: Full-Time, Exempt

About the Role

The Nurse Manager is a key nursing leader responsible for the overall management and coordination of patient care services at Surepoint Emergency Center. This role ensures a safe, compliant, and professional environment that fosters excellence in patient outcomes and supports the growth and collaboration of the interdisciplinary healthcare team. The Nurse Manager serves as a critical link between administrative strategy and clinical operations, with 24/7 accountability for nursing performance, regulatory readiness, staffing, and overall unit leadership.

Responsibilities

• Leadership & Operations
  • Provide 24-hour oversight of nursing operations and staff performance.
  • Promote a culture of safety, shared governance, and professional development.
  • Maintain regulatory compliance (Texas Department of Health, Board of Nursing, CLIA, COLA, TMB, Pharmacy Board).
  • Ensure timely completion of I-9s, license/certification tracking, MedTrainer compliance, and staff performance evaluations.
• Staff & Human Resource Management
  • Hire, train, and onboard qualified nursing personnel.
  • Monitor staffing needs, ensure adequate coverage, and maintain compliance with scope of practice standards.
  • Conduct performance evaluations, implement corrective actions, and facilitate retention strategies.
  • Promote a healthy work environment, team collaboration, and conflict resolution.
• Patient Care & Quality Improvement
  • Champion evidence-based practice and continuous quality improvement.
  • Monitor key performance indicators, incident reporting, and patient satisfaction metrics.
  • Lead root cause analysis and safety event follow-up processes.
  • Maintain preparedness for surveys, emergencies, and disaster scenarios.
• Financial Oversight
  • Create, analyze, and manage department budgets, including capital planning and forecasting.
  • Understand the relationship between reimbursement, quality outcomes, and value-based care.
• Technology & Strategic Management
  • Leverage health information systems and company software for reporting, task management, and data-driven decision-making.
  • Lead change initiatives and improvement projects, including resource allocation, planning, and outcome measurement.
• Professional Accountability
  • Adhere to ethical nursing practices and promote standards consistent with the Texas Board of Nursing.
  • Engage in personal and professional development through continued education and organizational participation.
  • Serve as a role model and mentor to nursing staff and support professional growth across the team.

Requirements

• Current, unrestricted RN license in the State of Texas.
• BSN required; MSN or leadership certification preferred.
• Minimum 3–5 years of emergency room nursing experience.
• Prior leadership or nurse management experience preferred.
• American Heart Association BLS, ACLS, and PALS certifications (must be current).
• Working knowledge of state/federal healthcare regulations, staffing models, and budgeting.

Physical Demands

• Occasionally required to use hands to handle, or feel objects, tools, or controls; walk; sit; stoop; reach; balance; talk or hear.
• Must occasionally transfer, lift, and/or move patients.
• Must occasionally lift and/or move up to 50 pounds.
• Must be able to perform CPR.

Work Environment

• May be exposed to some hazards as described in materials safety data sheets and in accordance with OSHA standards.
• The noise level in the work environment is usually minimal.
• Works in a safety-conscious manner to ensure safe work practices and avoid risk to self or others.
• Complies with company policies and procedures and local, state, and federal regulations.
• Interacts tactfully and diplomatically with patients, families, visitors, and co-workers to provide a safe, efficient, and caring environment.
• Maintains dependable attendance, cleanliness, grooming, hygiene, and adherence to dress code standards.

About Surepoint Emergency Center

Surepoint Emergency Center is committed to delivering high-quality, patient-focused care with efficiency, compassion, and integrity. As a leader in freestanding emergency services, we are proud to provide exceptional care in a safe, fast-paced, and supportive environment.