Nurse Care Manager - Team Lead

Responsibilities

• Acting as a resource for Nurse Care Managers
• Ensuring timely resolution for patient inquiries and concerns
• Monitoring and reviewing medical records while providing ongoing verbal and written feedback to staff
• Identifying, preparing, and maintaining documentation within the department to ensure appropriate job performance by staff as directed by the VBC Nursing Manager
• Ensuring staff adhere to work schedules in order to meet NCM department coverage benchmarks and contract requirements
• Assisting the VBC Nursing Manager with annual staff performance evaluations
• Maintaining documentation of current licensure and credentialing of mandatory training (e.g., ACLS, CPR, Code Drill, etc.)
• Assisting with interviewing and training staff
• Assisting with Telehealth as needed
• Assisting VBC department leadership with drafting memos, notices, or emails as needed to facilitate ongoing departmental communication and continuing education
• Maintaining a high level of confidentiality
• Demonstrating ability to multitask and work effectively and independently
• Demonstrating flexibility to work extended hours, evenings, and weekends as needed
• Maintaining documentation of current licensure and credentialing of mandatory training (e.g., ACLS, CPR, Code Drill, etc.)
• Maintaining a high level of confidentiality
• Demonstrating ability to multitask and work effectively and independently
• Demonstrating flexibility to work extended hours, evenings, and weekends as needed

Requirements

• Must be a minimum of 18 years of age
• Must be a Registered Nurse (RN)
• Eligible to be licensed in all states in which Patient First operates
• Minimum of 2 years employment in a clinical capacity with Patient First preferred
• Minimum of 2 years of supervisory experience in medical/surgical, urgent care, emergency, critical care nursing, or care management preferred
• Previous experience in care management outreach calls preferred
• Strong professional clinical nursing knowledge
• Exceptional listening, problem solving, and critical thinking skills
• Computer knowledge and experience with Microsoft Word and Excel
• Ability to sit or stand for an extended period of time (possibly 4 to 8 hours at a time)
• Ability to manage objectives and deadlines within a team-oriented environment
• Ability to primarily work at the Richmond Administrative Offices

Qualifications

• Must be a minimum of 18 years of age
• Must be a Registered Nurse (RN)
• Eligible to be licensed in all states in which Patient First operates
• Minimum of 2 years employment in a clinical capacity with Patient First preferred
• Minimum of 2 years of supervisory experience in medical/surgical, urgent care, emergency, critical care nursing, or care management preferred
• Previous experience in care management outreach calls preferred
• Strong professional clinical nursing knowledge
• Exceptional listening, problem solving, and critical thinking skills
• Computer knowledge and experience with Microsoft Word and Excel
• Ability to sit or stand for an extended period of time (possibly 4 to 8 hours at a time)
• Ability to manage objectives and deadlines within a team-oriented environment
• Ability to primarily work at the Richmond Administrative Offices

Skills

• Ability to multitask and work effectively and independently
• Flexibility to work extended hours, evenings, and weekends as needed

Benefits

• Health, Dental and Vision insurance for employees and dependents
• Disability, Life and Long Term care insurance
• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)
• Paid Annual Leave, Volunteer Time Off
• Pay, Bereavement Leave, Emergency Leave Bank
• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked
• Discounted medical treatment at any Patient First location for employees and immediate family
• Bonuses Include Recruitment bonus