Nurse Care Coordinator (RN)

Key Responsibilities

• Care Coordination & Scheduling
• Coordinate, schedule, and reschedule clinical appointments across the care team
• Manage referrals to specialist and external clinical services
• Proactively follow up with families to reduce gaps in care and no-show rates
• Serve as a primary point of contact between families, providers, and pharmacies
• Communication
• Provide clinical updates to referring physicians
• Coordinate lab work and documentation requirements for treatment planning with referring providers
• Support the providers for patients requiring escalation of care
• Patient & Family Education
• Provide evidence-based education to families regarding chronic condition management
• Explain medication regimens, treatment plans, and care goals in accessible language
• Respond to patient and family inquiries via messaging and phone in a timely manner
• Support health literacy and empower families to engage actively in their child's care
• Medication Management & Pharmacy Coordination
• Initiate and manage medication prior authorization requests with insurance payers
• Communicate with pharmacies to resolve dispensing issues and coordinate refills
• Track authorization status and escalate delays to the appropriate clinical team member
• Maintain accurate medication records and document all pharmacy communications
• Documentation & Team Collaboration
• Document clinical interactions accurately and in a timely manner across multiple EHR and care management platforms
• Participate in interdisciplinary case conferences, team huddles, and quality improvement meetings
• Report patient progress and care gaps to clinical supervisors
• Identify workflow inefficiencies and contribute to process improvement solutions

Qualifications

• Licensure: Active California Registered Nurse (RN) license in good standing (Associate's, Bachelor's, or Master's degree in Nursing accepted)
• Tech-Savvy: Demonstrated proficiency with multiple technology platforms and electronic health record (EHR) systems
• Communication: Strong organizational, communication, and interpersonal skills
• Virtual Environment: Ability to manage competing priorities and work collaboratively in a remote, virtual environment
• Cultural Responsiveness: Comfort working with diverse, medically and socially complex pediatric populations
• Startup Mindset: Excitement about joining a fast-growing startup and iterating on new care models
• Internet Access: Reliable internet connection and a dedicated workspace suitable for remote work

Preferred

• Bilingual English/Spanish
• Experience in pediatric, chronic care, or care coordination settings
• Familiarity with prior authorization processes and payer requirements
• Experience working in underserved or urban environments

Logistics

• Full-time, contract position (40 hours per week to start)
• Occasional Saturday coverage (to be decided in advance)
• $70,000- $90,000/year with medical and ancillary benefits (depending on Geographic Location)
• Remote-friendly culture
• Compensation Range: $70K - $90K