Nurse Care Coordinator Lead (RN) - Remote, CA License

About the role

The Nurse Care Coordinator Lead (RN) is an integral member of Clarity Pediatrics' interdisciplinary care team, collaborating with physicians, advanced practice providers, psychologists, and therapists. Under the direction of clinical leadership, the Nurse Care Coordinator lead ensures seamless care delivery for children with chronic conditions by coordinating clinical appointments, providing patient and family education, managing medication authorizations, and serving as a primary point of contact between families, providers, and pharmacies. This role will also be the supervisor for the team of nurses, medical assistants, and community health workers. Note this is a fully remote position.

Responsibilities

• Staff Supervision & Development: Recruit, hire, train, and onboard new team members; provide direct supervision and performance management; conduct regular 1-on-1 meetings, performance reviews, and coaching; identify professional development needs and facilitate training; address performance issues; prepare and deliver staff schedules and manage coverage.
• Operational Management: Maintain compliance with healthcare regulations (HIPAA, state nursing boards, etc.); ensure timely and accurate documentation; participate in quality improvement and process optimization; track and report KPIs; coordinate with other departments for patient care transitions; maintain appropriate staffing ratios.
• Communication & Collaboration: Communicate effectively with patients, families, and interdisciplinary team; participate in team meetings and clinical huddles; serve as liaison between clinical staff and management; report to leadership on team performance; collaborate with community partners and external resources.
• Care Coordination & Scheduling: Coordinate, schedule, and reschedule clinical appointments; manage referrals to specialist and external services; proactively follow up with families to reduce gaps and no-show rates.
• Communication: Provide clinical updates to referring physicians; coordinate lab work and documentation; support providers for patients requiring escalation; provide evidence-based education to families; explain medication regimens, treatment plans, and care goals; respond to patient and family inquiries via messaging and phone.
• Medication Management & Pharmacy Coordination: Initiate and manage medication prior authorization requests; communicate with pharmacies to resolve dispensing issues and coordinate refills; track authorization status and escalate delays; maintain accurate medication records and document pharmacy communications.

Qualifications

Required:

• Active California Registered Nurse (RN) license in good standing (Associate's, Bachelor's, or Master's degree in Nursing accepted)
• Experience leading a team of clinical staff
• Demonstrated proficiency with multiple technology platforms and electronic health record (EHR) systems
• Strong organizational, communication, and interpersonal skills
• Ability to manage competing priorities and work collaboratively in a remote, virtual environment
• Comfort working with diverse, medically and socially complex pediatric populations
• Excitement about joining a fast-growing startup and iterating on new care models
• Reliable internet connection and a dedicated workspace suitable for remote work
• Bilingual: English/Spanish

Preferred:

• Experience in pediatric, chronic care, or care coordination settings
• Familiarity with prior authorization processes and payer requirements
• Experience working in underserved or urban environments

Benefits

Medical and ancillary benefits (depending on Geographic Location)

Pay

$90,000 - $110,000/year

Schedule

Full-time, contract position (40 hours per week to start); Monday–Friday, 9 AM–6 PM PST with a 1‑hour break daily; occasional Saturday coverage (to be decided in advance).