NSC Recruiter - Contact Center

About the company

At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange‑traded company leading the self‑storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast‑paced collaborative environment where each of us directly contributes to the company’s success. Come join us and find out why so many of our employees recommend us as a great place to work.

Location and work arrangement

This position is based at our corporate offices in Salt Lake City, Utah. External candidates must live in the SLC, Utah area or be willing to relocate. The role is hybrid: 2 days at home / 3 days in‑office after successful completion of a probationary period. Internal field applicants must have a minimum of 2 years’ experience as a DTL. After one year of employment at the NSC, employees who do not reside within the SLC area may be eligible for a fully remote (5 days at home) arrangement.

Essential duties and responsibilities

• Maintain a high volume of requisitions/job ads, applicants, interviews, and offers simultaneously to meet time‑sensitive hiring goals based on business needs.
• Assess and evaluate candidates for sales aptitude, communication skills, customer service orientation, motivation, and ability to handle objections while clearly communicating job expectations, performance requirements, and compensation structure.
• Maintain an active pipeline of qualified candidates to meet current and forecasted hiring needs.
• Use proven methodologies and proactive internet social networking and sourcing tools.
• Implement new processes as needed in partnership with the Recruiting Manager and work closely with the recruiting team to maintain and develop best practices.
• Generate and create reports as needed and regularly evaluate hiring metrics and processes to ensure maximum efficiency and the optimal candidate experience.
• Educate, influence, and build hiring managers’ competency for using the ATS, assessing talent, and provide coaching as needed.
• Utilize established communication strategies to ensure appropriate flow of information among candidates, hiring managers, and internal HR.
• Cultivate partnerships to ensure time‑to‑fill metrics are achieved and short‑term and longer‑term relationships are built.
• Support off‑site recruiting activities including participation in job fairs, conferences, and professional organizations as needed.

Education and experience

• 3+ years previous experience in recruiting/talent acquisition preferred in contact center or high‑volume sales.
• Bachelor’s degree preferred.
• Strong business acumen with a track record of delivering results in a growth‑oriented business environment.
• Proficiency with Microsoft Office (Excel), HRIS, Applicant Tracking Systems (Workday a plus), and automated recruiting tools and reporting mechanisms.
• Excellent project and time management skills with the ability to multi‑task and prioritize workload.
• Proactively identify areas for improvement.
• Full knowledge and understanding of employment law and practices.
• Excellent verbal and written communication skills.
• Experience with direct and innovative recruiting methods, including sourcing strategies such as cold calling, leveraging competitive intelligence and resources, networking, data mining internet tools, websites (including social networking sites).
• Demonstrated success in executing recruiting and employment program strategies, policies, and programs; extensive knowledge of direct, indirect, and creative sourcing methods and building passive candidate pools.
• Experience using metrics to drive results.
• Preference for a candidate with experience working with behavioral‑based interviewing techniques.
• Continuous improvement mindset; must remain aware of current contact center needs and look for ways to apply best practices.
• Ability to influence and interact successfully with all levels of the organization.
• Creative problem solver and team player who thrives in a collaborative, multi‑cultural environment.

Work environment and physical requirements

• Performs sedentary work in an office environment with limited lifting (less than 10 pounds) or walking required.
• Close visual acuity required to perform work at computer terminal.
• No exposure to adverse environmental conditions.
• Requires repetitive typing motion, talking, hearing, grasping, and feeling.

Benefits

• Well‑defined career paths
• Medical, Dental, and Vision benefits effective Day 1
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• Company‑paid Life, AD&D, and Short & Long Term Disability
• 401(k) with company match after 90 days of service
• Holiday pay and paid time off
• Extensive Wellness Program and various Employee Discount Programs
• Personal Health Advocate
• Free soda, coffee, and drinks all day when in office