Jobs · Customer Service · Virginia

(NSA PORTSMOUTH SCOTT CENTER ANNEX) CASHIER

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) · Portsmouth, VA · 1 mo ago
Customer ServiceInternship

Duties And Responsibilities

  • Proactively engage and make a connection with customers.
  • Asking questions and listening to customer's needs.
  • Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card.
  • Provide premier customer service.
  • Cooperate and build positive, inclusive, and respectful relationships; take accountability for your own actions and outcomes.
  • Maintaining check-out area appearance.
  • Moving and re-stocking bags, packaging, materials, labels.
  • Sales:
    • Interact with customer to ensure they found everything they needed.
    • Make suggestions to customer on latest trends and current promotions based on customer's individual needs.
    • Using a Point-of-Sales system, processing cash, exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer.
    • Maintaining change funds and accounts for sales receipts.
    • Completing various forms of paperwork, reports, and reconciliation.
  • Inventory:
    • Be the keeper of merchandise; complete all inventory processes, and make sure merchandise is properly checked in and accurately ticketed.
    • (May participate in periodic inventories).
  • Dependability:
    • Adherence to assigned work schedule.
    • Accurate and complete follow through on work assignments.

Qualifications

  • Product Knowledge.
  • Knowledge of Point-of-Sale systems.
  • Experience Retail or relevant work experience preferred but not required.
  • Communication Skills: Strong interpersonal and communication skills.
  • Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division. Ability to use a calculator and calculate percentages. Must be able to make change in American monetary units.
  • Reasoning Ability: Ability to multi-task while being attentive to customers, and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

PHYSICAL DEMANDS/WORK ENVIRONMENT

  • Constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours.
  • May occasionally involve stooping, kneeling, crouching, and climbing ladders.
  • Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.
  • Involves lifting at least 25 lbs. and up to 50 lbs. in some departments.
  • Work typically performed indoors, but may be assigned outdoors depending upon location.

WORK HOURS

  • Available to work a variety of hours which may include early mornings, evenings, weekends, and holidays.

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