NPMC Operational Technician II

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Responsibilities

• Support Critical Output Systems
• Assist with maintenance and support of NPMC systems, including document composition platforms, production servers, and network infrastructure.
• Participate in system upgrades, deployments, planned maintenance, and troubleshooting activities.
• Test and Validate Customer Communications
• Analyze and test changes to customer documents and mailing processes. Validate business updates to ensure documents meet operational, regulatory, and quality standards.
• Drive Process Improvements
• Identify opportunities to improve workflows, automation, and system efficiency. Help implement enhancements that support NPMC production and business operations.
• Collaborate Across Teams
• Partner with technical teams, business stakeholders, and leadership to evaluate changes and ensure successful implementations. Present findings and recommendations to both technical and non-technical audiences.
• Support High-Volume Production Operations
• Assist in maintaining the infrastructure that supports GEICO’s large-scale mailing and document delivery processes.

Qualifications

• Understanding of data servers and network connections
• Proven attention to detail, strong critical thinking, and effective problem-solving skills
• Experience in writing business requirements & test plans
• Proficiency with Microsoft Office products to include word, excel, PowerPoint
• Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills
• Must be able to learn and apply large amounts of technical and procedural information and follow processes that have been published
• Must be able to communicate in a clear, concise, professional oral or written manner, to be understood by customers, clients, co-workers, and other employees of the organization
• May be required to be on call for production support 24x7
• Must be able to concentrate and demonstrate a capacity for learning technical concepts and adapting to new technologies quickly

Preferred Qualifications

• Basic data analysis or reporting experience (SQL, Power BI, Snowflake, etc.)
• Familiarity with process automation tools or scripting (Python, PowerShell, automation platforms, etc.)
• Experience analyzing or working with large data sets or high-volume operational processes
• Exposure to document composition, output management, or print/mail production environments
• Experience supporting enterprise applications or production systems

Location

The GEICO Pledge
Great Company: Protecting customers through life’s twists and turns with innovation and integrity.
Great Careers: Personalized development programs, mentorship, and certification assistance.
Great Culture: Inclusive and collaborative culture rooted in shared success.
Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.