NPMC Operational Technician II

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate like EEO, etc. Also remove application instructions. We need to preserve all substantive info. We need to parse the posting. Content: - Intro: "Why Join GEICO? At GEICO, we offer a rewarding career..." This is about company culture, maybe "About the role"? Actually "Why Join GEICO?" is more about company. Could be "About the role"? The instructions: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have sections like About the role (maybe includes company overview and why join). Responsibilities (Key Responsibilities). Requirements (maybe Required Qualifications). Qualifications (maybe Preferred Qualifications). Skills (maybe from Required/Preferred). Benefits (GEICO Pledge mentions benefits). Pay (not mentioned). Schedule (Work Schedule & Location includes schedule info). Also "Why Join This Team?" maybe part of About the role. We must not create sections with filler like "commensurate with experience". Pay not mentioned, so we should not create Pay section. Benefits: we have GEICO Pledge describing Great Rewards: Competitive pay, benefits, and flexibility. That's somewhat benefits. So we can include Benefits section with that content. Schedule: Work Schedule & Location includes hybrid, onsite presence, on-call rotation. So we can include Schedule section. We must not include duplicated lines. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to strip the EEO paragraph at end. Also remove "Why Join GEICO?" maybe we keep as part of About the role. We need to preserve all substantive information: company intro, position summary, key responsibilities (broken into subparts), required qualifications, preferred qualifications, why join this team, work schedule & location, GEICO Pledge (benefits). Also maybe "Position Summary" is part of About the role. We need to format using

headings,

• for any list of duties/requirements/benefits, and

  for prose. We need to decide what constitutes a list. The responsibilities are bullet-like sentences each starting with a bold heading? Actually they are paragraphs with headings like "Technical Operations & Production Support", then sentences. Could treat each bullet as list item? The instruction: Use

  • for any list of duties/requirements/benefits. So we need to identify lists. The responsibilities section includes multiple categories each with multiple sentences. Could treat each category as a list item? Or each sentence as list item? Probably each duty as a list item. But we need to preserve all substantive info; we can convert each sentence into
  • . However that may be many items; still okay. Similarly for Required Qualifications and Preferred Qualifications: each bullet is a sentence; we can list them. Benefits: GEICO Pledge includes four points: Great Company, Great Careers, Great Culture, Great Rewards. Could list those. Schedule: maybe just prose. Let's extract. First, About the role / company overview: "Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers." Then Position Summary: "The NPMC Operational Technician serves as a technical and operational leader supporting the National Print Mail Center's critical production environment. This role is responsible for maintaining operational continuity across print, insertion, mail processing, software platforms, vendor-managed solutions, infrastructure, and enterprise business support functions. The NPMC Technician partners with business stakeholders, technology teams, facilities, and external vendors to drive system reliability, operational efficiency, cost optimization, and process automation. This position plays a key role in supporting a 24x6 production environment and participates in 24/7 operational support and escalation management." We can combine that into About the role section. Responsibilities: Under "Key Responsibilities" there are subheadings: - Technical Operations & Production Support - Provide advanced technical support for NPMC production systems, including printers, inserters, workflow software, and vendor-managed applications. - Troubleshoot hardware, software, network, and production workflow issues impacting operational performance. - Coordinate system installations, upgrades, maintenance activities, and outage management with internal teams and external vendors. - Maintain and troubleshoot production performance metrics and operational KPIs. - Serve as an escalation resource for critical production issues and operational disruptions. - Participate in 24/7 on-call support coverage for business-critical production operations. - Data, Reporting & Process Automation - Analyze operational data, delay reporting, equipment performance, and production trends to identify improvement opportunities. - Develop recommendations based on operational analytics and present findings to leadership. - Support automation initiatives utilizing Power Automate, SharePoint, Power BI, SQL, and vendor-managed solutions. - Manage automated output generation and document transformation processes supporting downstream systems and third-party applications. - Develop and maintain reporting that improves visibility into operational health, service levels, cost drivers, and production performance. - Financial & Business Operations - Perform cost, volume, and trend analysis supporting operational forecasting and budgeting activities. - Support monthly and annual business reporting, planning, and reforecasting activities. - Identify opportunities for operational efficiencies, cost reduction, and process improvement. - Vendor, Infrastructure & Business Relationship Management - Manage relationships with equipment providers, service vendors, suppliers, and operational partners. - Coordinate maintenance activities and vendor performance management. - Partner with Facilities to maintain business-critical infrastructure, including uninterrupted power system support. - Lead resolution efforts involving vendor-related operational, technology, and service issues. - Operational Governance & Administrative Support - Maintain operational procedures, conduct audits, and identify opportunities for process standardization. - Provide system access administration, training, and knowledge transfer for associates and leaders. - Support business continuity initiatives and operational risk mitigation efforts. We'll turn each bullet into
  • . Required Qualifications: list: - Demonstrated experience supporting production technologies, workflow systems, or enterprise operational environments. - Strong analytical and troubleshooting skills with the ability to diagnose complex operational challenges. - Experience working with vendors, business stakeholders, and cross-functional teams. - Advanced proficiency with Microsoft Office Suite. - Strong communication, organizational, and project coordination skills. - Ability to balance multiple priorities in a fast-paced operational environment. - Ability to support on-call responsibilities and respond to business-critical production incidents. Preferred Qualifications: - Experience with Power BI, Power Automate, SharePoint, and SQL. - Experience supporting print, mail, document management, workflow, or production operations. - Knowledge of operational reporting, financial analysis, forecasting, and budgeting. - Experience managing vendor relationships, contracts, or procurement processes. - Experience implementing automation or process improvement initiatives. Why Join This Team? paragraph: "You'll be joining a team responsible for supporting enterprise-wide print, mail, technology, carrier administration, operational analytics, and business support services that enable the delivery of critical communications across the organization. This role provides broad exposure to operations, technology, finance, vendor management, process improvement, and strategic initiatives while offering opportunities to make a measurable impact on business performance." Work Schedule & Location: "This is a hybrid position offering a combination of remote flexibility and onsite engagement. The role provides opportunities to collaborate with business partners across the enterprise while maintaining direct involvement in critical production operations at the National Print Mail Center. Regular onsite presence is required to support operational excellence, vendor partnerships, technology initiatives, and business continuity efforts. Participation in an on-call rotation supporting a 24x6 production environment is also expected" GEICO Pledge: "Great Company: Protecting customers through life’s twists and turns with innovation and integrity. Great Careers: Personalized development programs, mentorship, and certification assistance. Great Culture: Inclusive and collaborative culture rooted in shared success. Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future." We can treat Benefits section as list of those four items. We must not include Pay section (since not specific). However Benefits includes mention of competitive pay etc. That's okay. We must not include Schedule section? We have schedule info, so include. We must not include any empty sections. Now produce HTML fragment:

    About the role

    Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

    The NPMC Operational Technician serves as a technical and operational leader supporting the National Print Mail Center's critical production environment. This role is responsible for maintaining operational continuity across print, insertion, mail processing, software platforms, vendor-managed solutions, infrastructure, and enterprise business support functions. The NPMC Technician partners with business stakeholders, technology teams, facilities, and external vendors to drive system reliability, operational efficiency, cost optimization, and process automation. This position plays a key role in supporting a 24x6 production environment and participates in 24/7 operational support and escalation management.

    Then Responsibilities:

    Responsibilities

    • Provide advanced technical support for NPMC production systems, including printers, inserters, workflow software, and vendor-managed applications.
    • Troubleshoot hardware, software, network, and production workflow issues impacting operational performance.
    • Coordinate system installations, upgrades, maintenance activities, and outage management with internal teams and external vendors.
    • Maintain and troubleshoot production performance metrics and operational KPIs.
    • Serve as an escalation resource for critical production issues and operational disruptions.
    • Participate in 24/7 on-call support coverage for business-critical production operations.
    • Analyze operational data, delay reporting, equipment performance, and production trends to identify improvement opportunities.
    • Develop recommendations based on operational analytics and present findings to leadership.
    • Support automation initiatives utilizing Power Automate, SharePoint, Power BI, SQL, and vendor-managed solutions.
    • Manage automated output generation and document transformation processes supporting downstream systems and third-party applications.
    • Develop and maintain reporting that improves visibility into operational health, service levels, cost drivers, and production performance.
    • Perform cost, volume, and trend analysis supporting operational forecasting and budgeting activities.
    • Support monthly and annual business reporting, planning, and reforecasting activities.
    • Identify opportunities for operational efficiencies, cost reduction, and process improvement.
    • Manage relationships with equipment providers, service vendors, suppliers, and operational partners.
    • Coordinate maintenance activities and vendor performance management.