NPES Systems Administrator

About the Role

In this role, you will serve on the Joint Staff Support Center (JSSC) Information Technology Support Services (JSSC-ITSS) contract as a Nuclear Planning and Execution System (NPES) Systems Administrator at the Raven Rock Mountain Complex (RRMC), Blue Ridge Summit, PA. You will be responsible for maintaining the hardware and software supporting the Site-R NPES server/client baseline and providing Tier I/II/III IT operations support.

Responsibilities

• Provide comprehensive systems administration and operational support for the Site-R NPES server/client environment, including production, test, and development systems.
• Perform installation, configuration, administration, maintenance, account management, performance tuning, resource monitoring, hardware/software support, and system sustainment.
• Provide Tier I/II/III technical support and troubleshooting for NPES systems and services, including incident and problem management, root-cause analysis, corrective actions, escalation, ticket documentation, and coordination with technical teams to restore and maintain normal service operations.
• Administer and maintain Windows-based servers and classified client systems, including operating systems, applications, system services, peripherals, software upgrades, and Government-approved configurations.
• Perform system maintenance, patching, and cybersecurity activities, including testing and implementing operating system updates, COTS/GOTS releases, firmware updates, security patches, vulnerability remediation, system hardening, log review, and other actions necessary to maintain compliance with applicable DoD, DISA, and JSSC requirements.
• Manage backup, recovery, storage, and continuity operations to protect NPES systems, applications, and data.
• Support virtualization and enterprise systems management technologies, including virtual machines, virtualization infrastructure, Microsoft Endpoint Configuration Manager (MECM), DNS, Windows Server administration tools, and other Government-approved tools.
• Support configuration, change, release, and testing activities by evaluating proposed system modifications, obtaining required approvals, testing hardware/software changes, implementing authorized changes, validating results, and maintaining accurate system configuration information.
• Develop and maintain technical and operational documentation covering system installation, configuration, maintenance, troubleshooting, testing, backup/recovery, system changes, incidents, and sustainment activities.
• Coordinate with Government and technical stakeholders to resolve complex technical issues, support system integration, and maintain NPES operational readiness.
• Maintain system and mission readiness by exercising independent technical judgment, recommending improvements, and complying with applicable safety, security, and operational requirements.

Requirements

• Minimum active Top Secret security clearance with eligibility for Sensitive Compartmented Information (TS/SCI) access.
• High school diploma or equivalent.
• Minimum of 10 years of relevant information technology experience.
• Demonstrated experience providing advanced technical support, analysis, troubleshooting, and solutions for complex information technology systems.
• Current DoD IAT Level II certification or equivalent.

Qualifications

• Demonstrated experience administering enterprise Windows-based server and client environments.
• Experience troubleshooting complex system issues involving operating systems, applications, virtualization, system performance, storage, backup and recovery, patching, and cybersecurity requirements.
• Strong analytical and troubleshooting skills.
• Experience performing system testing, software updates, preventive maintenance, and developing technical documentation.
• Ability to independently manage multiple technical priorities and perform assigned responsibilities with minimal supervision.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience administering Microsoft Windows Server environments and VMware virtualization technologies.
• Experience with enterprise operating system and software patching using Microsoft Endpoint Configuration Manager (MECM) or similar tools.
• Working knowledge of DNS administration and UNIX/Linux system administration.
• Experience supporting classified, mission-critical, or DoD information systems.
• Familiarity with DISA STIGs, vulnerability remediation, system hardening, and DoD cybersecurity practices.
• ITIL Foundation certification or equivalent experience.

Work Environment

This position operates in a highly secure professional work environment with strict physical and information-system access controls. Work is performed primarily at the Raven Rock Mountain Complex in support of classified JSSC systems and mission requirements.

Physical / Mental Demands

This is primarily a sedentary technical position; however, some mobility may be required. The position may require prolonged use of computer systems, reviewing technical data, and analyzing system performance for extended periods.

Position Type/Expected Hours of Work

This is a full-time position working at least 40 hours per week. Mission requirements may necessitate work outside normal duty hours.

Note: Limited travel may be required in support of contract and mission requirements.