NOW HIRING SERVERS

About the Role

Provide prompt, efficient, courteous service to all guests. Service includes greeting, seating, taking and serving orders, clearing dishes, and resetting tables.

Responsibilities

• Develop and maintain professional working relationships with IHOP Team Members and guests.
• Execute IHOP service standards to ensure a high-quality guest experience.
• Handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank guests, and invite them to return.
• Communicate guest food orders and service requests accurately and promptly.
• Memorize and apply IHOP terminology, abbreviations, methodologies, plating, and menu knowledge.
• Comply with IHOP standards for guest checks and cash control.
• Stock and rotate all needed supplies in the service areas and dining room.
• Comply with all federal, state, and local regulations, as well as IHOP Safety Manual and health, sanitation, and safety standards.
• Clear, clean, and reset tables, and clean chairs, booths, and floors after guests leave.
• Perform cleaning duties according to posted cleaning charts.
• Comply with uniform and appearance standards.
• Perform other assignments or tasks as assigned by management.

Qualifications

• Prior experience or training is desired but not required.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to write guest checks and simple correspondence.
• Ability to read and speak English well enough to understand guest checks, instructions, and communicate with guests.
• Basic mathematical skills (addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals).
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to handle problems involving a few concrete variables in standardized situations.
• Successfully complete IHOP training coursework as assigned.

Physical Demands

The physical demands described here are representative of those required to perform the essential functions of this job. While performing duties, the Team Member regularly uses hands to handle objects, tools, or controls; reaches with hands and arms; and climbs or balances. The Team Member frequently stands, walks, stoops, kneels, crouches, or crawls; talks or hears; and tastes or smells. The Team Member occasionally lifts and/or moves up to 25 pounds.

Work Environment

The work environment includes moderate noise levels and occasional exposure to fumes or airborne particles. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.