Now hiring a resort full-time Sales Coordinator

Who You Are

• You have a minimum of two years of wedding and/or event coordination or equivalent administrative experience; group event/wedding coordination experience in a resort or event space preferred
• You have the ability to work full time in a fast-paced environment with changing priorities, which may require early mornings, evenings, weekends, and holidays, when needed
• You are a self-motivated goal setter with the ability to multi-task and prioritize tasks that are provided from several individuals at one time
• You have stellar organizational skills, flexibility, detail orientation and strong conceptualization abilities
• You display exemplary communication skills and have excellent interpersonal and problem-solving abilities
• You have a passion for service excellence and for creating an exceptional experience for all guests
• You are enthusiastic and positive, and have a professional appearance and pleasant demeanor
• You have computer proficiency, including MS Office products, reporting creation and POS systems
• You have a demonstrated ability to work well independently, and in a task-oriented, team environment, developing constructive and cooperative working relationships

What You’ll Do

• You will answer sales telephone lines in a timely manner. Takes messages, handles customer requests and forwards leads/inquiries to the appropriate salesperson immediately.
• You will assist Director of Commercial Sales & Marketing with reporting such as inquiries, due dates, cut-off dates, leads, etc.
• You will actively track various due dates and important follow up items for payments, menu and event timelines and will assist with email communications
• You will ensure that Group Summaries have been completed and detailed by the sales managers for all incoming groups
• You will assist in responding to inquiries, answering resort questions, and will update and maintain data for the sales & events team
• If necessary, assist with FAM Trips, Client Events, Site Tours, etc. to help support the sales to ensure smooth communication before, during and after an event
• You will assist in preparing the meeting/event room(s) and guestrooms for clients/events
• You will help foster and promote a cooperative working climate, maximizing employee communication and morale
• You will ensure efficient communication of events/groups with all departments throughout the resort, collaborating with other departments as appropriate to ensure smooth operations and event execution
• You will assist in preparing various event documents including creation and printing of signage and menus
• You will work with the Sales & Events team & B&C leadership to coordinate receipt and verification of rental equipment, flowers, decorations, etc., as well as other event needs within their daily schedule
• You will assist in addressing guest complaints and problems in a professional manner to ensure a successful outcome