Nottoli Place (SSH2) - Support Staff, Full-Time Overnight Shift

About the Role

VOA, a Certified Great Place to Work, is recruiting to fill a full-time, overnight Support Staff position for the Nottoli Place team in Sacramento, CA. Working with a host of referring agencies, the program provides shelter for up to 15 seniors age 62 or older. This 15-bed shelter provides a safe place for seniors struggling with homelessness as well as case management and housing assistance, with the goal of moving our guests out of homelessness and into independent living. The Overnight schedule is 12:00 am - 8:00 am.

Responsibilities

• Perform daily work requirements to achieve established objectives of the program
• Provide ongoing engagement, information sharing, and problem-solving for clients using trauma-informed, strength-based, compassionate, and professional approaches
• Explain program requirements and regulations to new clients and assure compliance; continually reorient clients to rules, rights, and responsibilities
• Coordinate meal preparation/service, room assignments, and other daily routines
• Provide "awake" shift coverage and maintain campus security and safety at all times, indoors and outdoors
• Provide emergency assistance to clients and co-workers as necessary
• Perform housekeeping and other maintenance tasks as needed (e.g., change light bulbs, plunge toilet, clean up accidents/messes)
• Prepare for new clients, including sanitizing beds and sleeping areas
• Clean and sanitize all common areas, including restrooms, laundry, and staff areas, both indoors and outside
• Assure toiletry and cleaning supplies are stocked and secured
• Address any behavior issues that create disharmony, criminal, or otherwise non-productive behavior
• De-escalate crisis before it develops and respond to the situation in an appropriate manner
• Take pertinent client issues to the Program Director
• Role model positive and professional behavior, including appearance and communication with others
• Perform other reasonably related duties as assigned
• Responsible for all areas of daily program maintenance in compliance with company policies
• Maintain daily reports to provide statistical information; complete all shift logs, observation logs, and incident reports
• Document and notify management of client concerns, potential workflow problems, and/or any exceptions to policies that can affect program security or safety
• Adhere to staffing schedules to provide adequate/safe staffing coverage and accomplish program objectives
• Assist with training and development of new staff; assist in department orientation and training of new employees as requested
• Identify ongoing training for new and existing staff and report needs to management
• Serve as part of the program development team by providing information and support for developing quality operations
• Maintain an above-average working knowledge of fire, safety, and health standards to ensure a safe work environment
• Responsible for self-development; continually learn and enhance technical and interpersonal skills
• Attend staff meetings/assigned training and complete required certifications (CPR, First Aid, etc.)

Qualifications

• High School diploma or equivalent
• Demonstrated ability to communicate and comprehend oral and written instructions
• Ability to provide services to clients without ethnic or social prejudices
• General knowledge of issues and challenges unique to homelessness, substance abuse, seniors, minorities, and persons with disabilities
• Must be able to utilize a range of interventions to work with clients with varying needs and levels of functioning
• Flexibility to work irregular hours
• Ability to function both independently and in a team environment
• Tact, discretion, and resourcefulness required at all times
• Computer skills
• CPR and First Aid training within ninety (90) days of employment, re-certification as necessary
• T.B. testing annually
• Must undergo a criminal background check

Preferred Qualifications

• Specific knowledge and experience with the housing first approach, addiction and recovery, and dysfunctional family dynamics
• Valid California driver's license and ability to meet the organization's insurance carrier guidelines

Skills

• Teamwork skills
• Ability to de-escalate crises and assist clients and staff in emergencies
• Oral and written communication skills
• Computer skills
• Ability to assist other people compassionately while maintaining professionalism
• Organizational skills

Physical Requirements

• Lift and move up to 50 pounds
• Physically able to safely maneuver the weight distribution of a client in an emergency
• Repetitive movements such as mopping or vacuuming
• Stand, walk, bend, stoop, and sit frequently
• Kneel occasionally
• Ability to climb stairs regularly

Benefits

Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

Pay

USD $20.55 - USD $20.55 /Hr.

This response is AI-generated, for reference only.