Note Processor

Responsibilities

• Accurately board new, renewed, and modified loan notes into the core system, including those that require multi-rate pricing options, seasonal borrowing limits, tiered commitments, prepayment penalties, and breakage fee provisions.
• Maintain guarantor and loan structure information, ensuring appropriate approvals for non-standard transactions.
• Ensure accuracy and completeness of loan data through validation and ongoing maintenance of loan records throughout the loan lifecycle.
• Process loan funding, borrower payments, advances, payoffs, and non-sufficient funds (NSF) transactions.
• Ensure proper fee assessment, GL posting, and transaction accuracy.
• Investigate and resolve rejected or exception transactions, including corrections to payments, advances, rates, and billing.
• Perform ongoing loan maintenance activities including account updates, auto-debit setup, address changes, and amortization schedules.
• Support servicing activities such as payoff quotes, bankruptcy and foreclosure coding, SBA-related updates, and special asset transactions (e.g., forbearance).
• Calculate and process interest accruals and fee adjustments to ensure alignment with loan terms.
• Conduct quality control reviews on loan setup, transactions, and loan system data to ensure accuracy and compliance.
• Research loan histories, documentation, and accounting discrepancies to resolve internal and customer inquiries.
• Partner with loan officers, underwriters, and loan operations teams to resolve issues, improve turnaround times, and enhance service delivery.
• Support management with special projects and adapt to evolving business needs within the loan operations function.
• Conduct ongoing loan maintenance activities including account updates, auto-debit setup, address changes, and amortization schedules.
• Support servicing activities such as payoff quotes, bankruptcy and foreclosure coding, SBA-related updates, and special asset transactions (e.g., forbearance).
• Calculate and process interest accruals and fee adjustments to ensure alignment with loan terms.
• Conduct quality control reviews on loan setup, transactions, and loan system data to ensure accuracy and compliance.
• Research loan histories, documentation, and accounting discrepancies to resolve internal and customer inquiries.
• Partner with loan officers, underwriters, and loan operations teams to resolve issues, improve turnaround times, and enhance service delivery.
• Support management with special projects and adapt to evolving business needs within the loan operations function.

Qualifications

• High School diploma, general education degree (GED), or equivalent required.
• Minimum 1 year office/clerical experience required; prior experience in banking or commercial loan processing strongly preferred.
• Excellent PC skills, including Microsoft Office products with demonstrated ability to learn and adapt to custom systems and applications.
• Exceptional attention to detail, organizational skills, and ability to manage multiple priorities in a deadline-driven environment.
• Excellent verbal and written and interpersonal communication skill with a customer-focused mindset.

About the role

PlainsCapital Bank was founded in 1988 by a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and approximately $198.8 million in assets, they began growing the bank one relationship at a time. Over 30 years later, PlainsCapital Bank has held fast to its tried-and-true relationship-based culture and its commitment to financial strength and stability. PlainsCapital Bank ranks sixth among the largest banks headquartered in Texas by deposits and has a statewide presence with approximately 55 locations in markets such as Austin, the Coastal Bend, Dallas, Fort Worth, Houston, Lubbock, the Rio Grande Valley, and San Antonio. Backed by decades of experience, our knowledgeable bankers are renowned for their straightforward approach and for taking exceptional care of their clients. They bring both financial and industry expertise along with vast local market knowledge to each client relationship. PlainsCapital Bank conducts both commercial and consumer banking, providing a full suite of commercial banking products and services to fit any business model and convenient services, personal attention, and account features to help simplify managing personal finances. PlainsCapital Bank continues to remain strong and stable, delivering highly personalized service and a single point of contact to help customers reach their financial goals.