Northern California Regional Manager, Office IT (Support) - Information Technology (IT)

Jones Day is a global law firm with 40 offices in major centers of business and finance across 19 countries on five continents. Our unique governance system fosters integration and contributes to our ranking as one of the best in the world in client service. We seek qualified professionals capable of delivering superior client service through professional excellence and teamwork.

About the role

The Regional IT Support Manager is responsible for delivering Firm technology services, including managing the region’s IT staff, collaborating with office leadership, overseeing office technical platforms and networks, and managing technology projects. This role coordinates regional needs with all Firm IT teams and provides support for assigned systems.

Responsibilities

• Manage the region’s IT staff and collaborate with office leadership.
• Oversee office technical platforms, networks, and technology projects.
• Coordinate regional IT needs with all Firm IT teams.
• Provide support for assigned Firm systems using a ticket management system.
• Resolve issues escalated from the Help Desk and other technology teams.
• Communicate with end-users and document resolutions and known technical issues.
• Monitor the integrity of various networks and systems.
• Assist with engineering resolutions, developing "bug" fixes, and system enhancements.
• Interface with various groups within the IT department.
• Participate in technology projects as requested.

The Regional IT Support Manager will be based in either the San Francisco or Silicon Valley office and have responsibilities for both offices.

Requirements

• Bachelor’s degree, preferably in Computer Science or Information Technology, and/or equivalent work experience.
• Minimum of five years of experience in a computer-related field, preferably in a law firm or professional services environment.
• Understanding of and experience with local area networks, cabling, electrical systems, and infrastructure components (e.g., computer room HVAC, UPS, security systems).
• Practical knowledge of PC hardware and software, including troubleshooting.
• Practical knowledge of mobile devices, mobile operating systems, enterprise email clients, and troubleshooting.

Qualifications

ITIL certification is preferred.

Pay

The starting pay scale for this California position is $180,000 - $205,000.