North American General Manager
About the role
The North America General Manager is responsible for the overall commercial performance and operational success of Contruent's North American business. This executive leader owns the region's revenue growth, profitability, customer success, and execution while partnering closely with Product, Engineering, Marketing, Finance, and Corporate Leadership.
Key Responsibilities
Business Leadership - Own the overall P&L for North America. Develop and execute the regional growth strategy aligned with corporate objectives. Drive predictable ARR growth while improving profitability and operating efficiency. Lead annual planning, forecasting, and business reviews. Build a culture of accountability, execution, and customer obsession.
Revenue Growth - Own regional service bookings, sales bookings, ARR growth, renewals, and expansion revenue. Partner with Sales leadership to improve pipeline generation, conversion, and forecasting accuracy. Develop strategies to increase market share within key industries including: Energy, Utilities, Transportation, Infrastructure, Government, Mining. Identify new growth opportunities through partnerships, strategic accounts, and adjacent markets.
Customer Success - Ensure exceptional customer experience from implementation through renewal. Improve customer retention and Net Revenue Retention (NRR). Drive customer adoption and long-term product utilization. Serve as executive sponsor for strategic customer relationships.
Professional Services & Support - Ensure successful project delivery with strong customer satisfaction. Improve services utilization, gross margin, and delivery consistency. Partner with Support leadership to achieve world-class customer experience. Optimize implementation methodologies for SaaS deployments.
Cross-Functional Leadership - Partner Closely With Product Management, Engineering, Marketing, Finance, HR, Global Leadership Team to ensure alignment on product roadmap, customer feedback, go-to-market strategy, and resource planning. Ensure financial performance.
Operational Excellence - Develop operational metrics and dashboards. Improve forecasting discipline. Optimize resource allocation. Drive process improvements across the customer lifecycle. Leverage data to inform strategic decisions.
Leadership & Talent - Recruit, develop, and retain high-performing leaders. Coach and mentor Sales, Customer Success, and Services leaders. Foster collaboration across departments. Build a performance-driven culture focused on accountability and continuous improvement.
Qualifications
Bachelor's degree required; MBA preferred.
15+ years of progressive leadership experience within enterprise software or SaaS.
7+ years leading multiple customer-facing functions.
Demonstrated P&L ownership.
Proven success growing recurring SaaS revenue.
Experience leading organizations through scale and transformation.
Strong executive presence with the ability to influence customers, employees, investors, and board members.
Experience selling complex enterprise software to large organizations.
PREFERRED EXPERIENCE
Capital project management software.
Construction technology.
Project controls.
EPM.
Infrastructure software.
Engineering technology.
Private equity-backed organizations.
International business operations.