North America Trade Management (NATM) Supervisor

Responsibilities

• Provide hands-on, daily leadership and support to the NATM team.
• Manage daily import/export workflows, prioritization and issue resolution.
• Act as the first point of escalation for operational challenges, broker issues, and compliance questions.
• Ensure execution of processes across the team, focusing on accuracy, and compliance.
• Partner with the NATM Manager to translate strategy into practical, executable actions.
• Manage U.S. and Canadian customs brokers to ensure service quality, responsiveness, and compliance adherence.
• Drive improvements in data quality and entry accuracy.
• Support cost and performance management initiatives related to brokerage and trade services.
• Ensure daily compliance with U.S. and Canadian regulations (ITAR, EAR, OFAC, Customs).
• Oversee execution of key processes such as screening, licensing coordination, filings, and recordkeeping.
• Provide real-time guidance to the team on regulatory interpretation and application.
• Support audits through documentation, coordination, and issue response.
• Identify recurring operational risks and implement improvements to prevent re-occurrence.
• Directly support, coach, and develop team members in their day-to-day roles.
• Reinforce a strong operational discipline and accountability culture within the team.
• Identify and implement process improvements to enhance efficiency and compliance outcomes.
• Remain flexible and responsive to changes in the global trade environment, ensuring the team adapts and effectively.
• Contribute to the evaluation and adoption of AI and automation tools to improve operational effectiveness (e.g., document ingestion, validation, audit analytics).
• Support efforts to streamline manual compliance activities.
• Oversee freight forwarder export filing and compliance adherence.

Qualifications

• Bachelor's degree in International Business, Trade Compliance, Supply Chain, or related field.
• 5+ years of experience in import/export compliance or customs operations.
• Demonstrated experience supporting daily operations and leading team execution in a compliance or logistics environment.
• Strong knowledge of trade regulations and operational compliance processes.
• Experience managing continuous improvement programs and compliance programs.
• Experience managing third-party service providers.