North America Logistics Execution Program Manager

What You’ll Be Doing

• Lead cross-functional programs to operationalize new products, services, and service offerings, ensuring readiness across fulfillment, logistics, field service, and support.
• Design and optimize end-to-end fulfillment flows: order intake, kitting, staging, shipping, installation scheduling, returns, repair, and reverse logistics.
• Manage relationships with 3PLs, carriers, depot/repair partners, warehousing teams, and field service providers; negotiate contracts and measure performance.
• Define program benchmarks (OTD, SLA compliance, RMA turnaround, inventory turns, shipping cost per unit, fill rate, first-time fix rate) and build dashboards for leadership.
• Lead continuous improvement initiatives (Lean, Six Sigma tools) to reduce cost, cycle time, and failures while increasing capacity and quality.
• Develop capacity planning and inventory strategies based on projected demand to support product launches and seasonal demand spikes.
• Lead change management: rollout of new systems (WMS, TMS, FSM, ERP integrations), SOPs, training, and governance.
• Own risk management and business continuity planning for logistics and field operations (disruption mitigation, contingency carriers, spare pools).
• Cross-functional collaboration: coordinate with product, engineering, sales, finance, customer success to align service SLAs with commercial commitments.

What We Need To See

• 8+ years of program or operations management experience focused on fulfillment, logistics, field service, or service operations in a high-tech or hardware environment.
• Bachelor’s degree or equivalent experience in supply chain, Engineering, Business, or related; MBA or relevant certification (CSCP, Six Sigma) preferred.
• Proven track record managing complex, cross-functional programs with external partners (3PLs, carriers, repair depots).
• Strong data-driven decision-making: experience with benchmark definition, dashboards, and regular operational reviews.
• Hands-on experience with WMS/TMS, FSM platforms, and ERP integration projects.
• Demonstrated ability to optimize inventory, forecast demand, and manage reverse logistics/RMA processes.
• Excellent collaborator management, negotiation, and vendor management skills.
• Comfortable working in fast-paced, ambiguous environments with tight timelines.
• Willingness to travel (up to 25%) and work across Texas time zones as needed.

Ways To Stand Out

• Strong project management (PMP, Agile) and process improvement capabilities.
• Analytical proficiency with SQL, Excel modeling, and BI tools (Tableau, Power BI).
• Excellent written/verbal communication, able to present to executive audiences.
• Customer-centric approach with a focus on operational excellence and continuous improvement.
• Experience scaling operations for rapid growth and new product launches.