North America IT Operations Services Manager

The North American IT Operations Service Manager is responsible for maintaining a robust IT governance framework that ensures compliance with regulatory, financial, and operational standards. This role oversees IT budgeting, audit readiness, adherence to compliance requirements, PMO, IT Service Management, and leads a team of professionals to deliver governance and PMO excellence across the organization.

Governance, Risk, & Compliance

• Enforce IT governance principles, policies, and methodologies to align IT initiatives with business objectives.
• Ensure compliance with Military SAP standards, ITAR & CMMC regulations, and other applicable U.S. government requirements.
• Maintain audit readiness for internal and external reviews, including Law 262 and IT General Controls.
• Responsible for ERP application security for North America.

Budget Management

• Lead the planning and execution of IT operating and capital expense budgets.
• Monitor financial performance and ensure transparency and accountability for IT expenditures.

Program/Project Management Office (PMO)

• Govern PMO standards, including project intake, prioritization, stage gates, and delivery methodology.
• Partner with IT (local and headquarters) and business leaders to align the project portfolio and roadmap with strategic objectives, capacity, and budget.
• Enforce project governance controls (e.g., change control, risk management, documentation, and post-implementation reviews).
• Implement portfolio reporting and executive dashboards to track milestones, risks, dependencies, and benefits realization.

IT Service Management (ITSM)

• Oversee total IT & Digital service delivery and daily support.
• Develop service delivery processes.
• Define clear KPI:s and monitor services.

People Management

• Lead, mentor, and develop a team of IT governance and PMO professionals, fostering a culture of accountability and continuous improvement.
• Define team objectives, set performance goals, and conduct regular meeting cadence with team members.
• Promote collaboration across IT and business units to ensure alignment and effective communication.

Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders.