North America Commercial Cards B2B Manager - Director

Responsibilities

• Define and own the end-to-end product strategy and roadmap for the North America B2B commercial card portfolio, including eCommerce and payables, to drive client acquisition and revenue growth.
• Develop and execute go-to-market strategies for the US and Canadian markets, setting clear priorities across client segmentation, pricing, channel, and competitive differentiation.
• Analyze market trends, competitor activity, and industry shifts to identify new growth opportunities and ensure the product portfolio remains best-in-class.
• Act as the senior product authority in complex client engagements, providing solution expertise that accelerates deal closure and deepens client relationships.
• Lead the development of sales and marketing materials that communicate a clear, compelling value proposition for target industry verticals.
• Oversee the full product lifecycle, from innovation and development through launch and ongoing performance management, including financial targets and expense oversight.
• Build and develop high-performing teams, with full accountability for hiring, performance management, and professional growth.
• Align cross-functional partners across Technology, Operations, Sales, and Control Functions to deliver on the product roadmap and strategic goals.

Requirements

• 15 or more years of relevant professional experience in product management, with a track record of developing and executing strategies that deliver measurable revenue growth and market share gains.
• 8 to 10 or more years of people leadership experience, with demonstrated ability to build, manage, and develop multiple teams simultaneously.
• Deep knowledge of the B2B payments ecosystem, including commercial card products, payables flows, and the competitive landscape.
• Experience developing and owning go-to-market strategies across multiple markets, with the ability to coordinate and integrate cross-functional delivery at scale.
• Exceptional communication and negotiation skills, including experience influencing senior executives and leading complex client and stakeholder discussions.
• Strong analytical and decision-making capability, with experience managing product P&L, financial performance, and acquisition targets.
• Bachelor's degree or equivalent professional experience.

Skills

• Master's degree or MBA.
• Established network within the payments or fintech industry.
• Experience leading large-scale product initiatives within a global, matrixed organization.

Benefits

What We Offer
At Citi, you will be part of a global commercial cards business that serves marquee, multinational, and public sector organizations across more than 100 countries. This role offers genuine ownership, strategic influence, and the opportunity to shape a product portfolio with real global scale and impact. A senior leadership platform with direct influence over product strategy, investment decisions, and long-term business direction across North America.
High visibility and regular exposure to senior leadership across one of the most strategically important product areas in Citi's global portfolio.
Hybrid working model with 3 days in the office and 2 days working remotely, supporting flexibility and work-life balance.
Competitive compensation and financial benefits commensurate with a senior leadership position.
Access to Citi's global learning and development resources to support continued professional growth and leadership capability.
Wellbeing support and family-friendly benefits designed to help you manage both your professional and personal commitments.
Performance-driven environment where your contribution to client impact, revenue outcomes, and team excellence is recognized and rewarded.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.