Senior Product Manager, North America Commercial Cards
HSBC · New York, NY · 1 mo ago
HybridMarketingFull-time
We need to produce HTML fragment with sections: About the role? The posting includes "The Opportunity", "What you'll be doing", "What we're looking for", "If you want to own product direction..." maybe that's part of description. Also benefits: "We offer a competitive pay and benefits package including a robust Wellness Hub..." Also mention professional development, volunteerism, matching gift, sustainability initiatives, Employee Resource Groups. Also location: based in NYC, Buffalo, Chicago with expectation to work from office 3 days per week. Pay: not specified exact number, just "competitive pay". According to rules: we should NOT create Pay/Schedule/Benefits sections unless posting actually states them. It does state benefits (Wellness Hub, volunteerism, matching gift, sustainability initiatives, ERGs). It also mentions competitive pay but not specific amount. Should we include Pay section? The rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. It states "competitive pay and benefits package". That's a statement about pay and benefits. So we could include a Benefits section (maybe combine pay and benefits). But we should not create a Pay section if only generic "competitive pay". Might be okay to include Benefits section that mentions pay and benefits. However rule: "Prefer a few substantive sections over many thin ones." So we could have sections: About the role (maybe The Opportunity), Responsibilities (What you'll be doing), Requirements (What we're looking for), Benefits (including pay, wellness hub, volunteerism, etc.), Location & Schedule (based in NYC/Buffalo/Chicago, hybrid 3 days/week). But we need to check if we should create Schedule section: posting states expectation to work from office 3 days per week as part of hybrid working approach. That's schedule info. So we can include Schedule section. However rule: never create Schedule section unless posting actually states them. It does state hybrid 3 days/week. So we can include Schedule.
We must not repeat job title as heading. No Job ID. Remove boilerplate: compliance statement at start, EEO statement at end, etc. Also remove "In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position." That's boilerplate; remove. Also remove EEO statement at end.
We need to preserve all substantive information. Let's extract content:
- About HSBC: "HSBC is one of the largest banking and financial services organizations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do."
- The Opportunity: description of role: responsible for Commercial Card Product Management and end-to-end delivery across North America with accountability for outcomes across the Commercial Cards portfolio and strategic partnerships. You’ll set clear product direction by defining, maintaining, and prioritizing the roadmap including scope, sequencing, and dependencies. Working hands-on with cross-functional teams across servicing, implementation, operations, risk, and commercial stakeholders you’ll translate management intent into measurable delivery. The focus is on aligning priorities to customer requirements and business objectives then implementing solutions effectively to generate quantifiable value. Success means a roadmap that stays aligned to client needs, governance that stands up to scrutiny and delivery that improves outcomes across the portfolio. This role is based in New York City NY, Buffalo NY, or Chicago Illinois with an expectation to work from office 3 days per week as part of HSBC’s hybrid working approach.
- What you'll be doing: bullet list (actually sentences). We'll convert to
- .
List items:
- Deliver the product vision, strategy and multi-quarter roadmap aligned to business objectives and measurable customer outcomes
- Define and prioritize roadmap scope, sequencing, and dependencies to keep delivery focused and transparent
- Translate customer use cases into clear product requirements that teams can deliver end-to-end
- Manage Embedded Finance partnerships and product set-up to strengthen HSBC’s presence in Procure-to-Pay platforms
- Partner with servicing, implementation, and operations to implement solutions effectively and realize quantifiable value
- Govern end-to-end product processes including approvals, product reviews, incident management, and audit action closure
- Coordinate with Legal, Compliance, Risk, FCC, Fraud and Finance to meet control, regulatory and operational requirements
- Collaborate across global and local teams, lines of business and product groups to deliver joined-up outcomes
- What we're looking for: bullet list.
List items:
- Bring extensive Commercial Card product management experience including translating use cases into product requirements
- Demonstrate understanding of Commercial Card P&L drivers and how product decisions shape performance
- Apply strong knowledge of the commercial card competitive landscape and the direction of the card industry
- Partner effectively with Legal, Compliance, Risk, FCC, Fraud and Finance to navigate governance and banking policies
- Deliver products within control, regulatory, operational requirements, risk appetite, and financial mapping expectations
- Operate successfully in a matrix environment across global and local teams and across product groups
- Show a track record of cross-functional delivery with teams such as servicing, implementation, operations, and commercial stakeholders
- Building Commercial Cards outcomes (maybe part of paragraph). Actually there is a paragraph: "If you want to own product direction for Commercial Cards across North America and see your roadmap delivered end-to-end this role gives you that scope. You’ll work across a broad set of stakeholders to align priorities to customer requirements and business objectives then convert intent into measurable results. The work spans portfolio outcomes and strategic partnerships with governance that matters in a regulated bank. Apply to help shape what Commercial Cards delivers for clients across North America."
We could treat that as additional description under "What we're looking for" or maybe a separate section "About the role". But we already have The Opportunity. Might combine.
- Benefits: "As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!"
We need to extract substantive info: professional development opportunities, competitive pay and benefits package including robust Wellness Hub, welcoming inclusive work environment, industry-leading volunteerism policy, generous matching gift program, comprehensive program of immersive Sustainability and Climate Change Initiatives, Employee Resource Groups (development and networking). Also "We value difference..." etc is fluff but still part of culture; maybe we can keep as prose.
We should not include boilerplate like "We value difference...". It's not boilerplate but it's generic fluff; but it's part of posting. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This is not those. So we can keep.
But we should avoid filler like "commensurate with experience", "not specified", etc. Not present.
Now decide sections:
We could have:
About the role
(maybe combine HSBC description and The Opportunity). But The Opportunity already describes role. Could use "About the role" for HSBC description and opportunity. Alternatively, we could have sections: About HSBC, Responsibilities, Requirements, Benefits, Location & Schedule. But the instruction: usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should pick from those examples. We can use About the role, Responsibilities, Requirements, Benefits, Schedule. Possibly also Location? Not in list but could be part of Schedule or About the role. We need to avoid creating sections with filler. So we need to ensure each heading has substantive content. Let's craft:
About the role
HSBC is one of the largest banking and financial services organizations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do. This role is responsible for Commercial Card Product Management and end-to-end delivery across North America with accountability for outcomes across the Commercial Cards portfolio and strategic partnerships. You’ll set clear product direction by defining, maintaining, and prioritizing the roadmap including scope, sequencing, and dependencies. Working hands-on with cross-functional teams across servicing, implementation, operations, risk, and commercial stakeholders you’ll translate management intent into measurable delivery. The focus is on aligning priorities to customer requirements and business objectives then implementing solutions effectively to generate quantifiable value. Success means a roadmap that stays aligned to client needs, governance that stands up to scrutiny and delivery that improves outcomes across the portfolio. This role is based in New York City NY, Buffalo NY, or Chicago Illinois with an expectation to work from office 3 days per week as part of HSBC’s hybrid working approach.
That includes location and schedule info; but we might want separate Schedule section. However we already included schedule in About the role. Might be okay but we could also separate. But we need to avoid duplication. If we put schedule in About the role, we might not need separate Schedule section. However the instruction says prefer a few substantive sections over many thin ones. So maybe we keep About the role (includes location and schedule) and then Responsibilities, Requirements, Benefits. That's four sections. Let's extract responsibilities list as- .
Requirements list as
- .
Benefits: we need to capture professional development opportunities, competitive pay and benefits package including robust Wellness Hub, welcoming inclusive work environment, industry-leading volunteerism policy, generous matching gift program, comprehensive program of immersive Sustainability and Climate Change Initiatives, Employee Resource Groups (development and networking). Also "We value difference..." maybe we can keep as prose but it's somewhat fluffy; but still part of posting. We'll include as prose.
Let's craft Benefits section:
Benefits
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!
That seems fine. Now check for any duplicated lines: we have not duplicated. Check for any boilerplate removed: we removed the compliance statement at start and EEO at end. Now ensure we didn't invent or summarize away detail. We preserved all substantive info. Check if any content missing: The "Opportunity" paragraph also includes "This role is based in New York City NY, Buffalo NY, or Chicago Illinois with an expectation to work from office 3 days per week as part of HSBC’s hybrid working approach." We included that in About the role. The "What you'll be doing" list we captured. The "What we're looking for" list we captured. The "If you want to own product direction..." paragraph we omitted? Actually we incorporated some of that into About the role? Not exactly. We omitted that paragraph. Let's see if it's substantive: "If you want to own