NOC Technician

About the role

Join a growing telecom company based in Houston that delivers advanced voice, data, and network infrastructure solutions across enterprise environments. This opportunity is focused on supporting complex network operations within a 24/7 Network Operations Center (NOC), working across technologies like TCP/IP, BGP, OSPF, MPLS, DWDM, and enterprise-grade hardware from Cisco, Juniper, and Fortinet.

Responsibilities

• 70% Network Troubleshooting & Incident Resolution
• 30% Monitoring, Maintenance & Support
• 60% Hands-On Troubleshooting & Issue Resolution
• 15% Escalation Handling & Coordination (Vendors/Internal Teams)
• 25% Monitoring, Documentation & Customer Communication

Requirements

• 2–5 years of experience in a NOC or technical support environment
• Strong hands-on networking experience supporting critical infrastructure
• Advanced knowledge of TCP/IP, LAN/WAN, VLANs
• Experience with routing protocols such as BGP and OSPF
• Experience troubleshooting voice, data/IP, transport, and email systems
• Familiarity with network hardware (Cisco, Juniper, Ciena, Adtran, Fortinet)
• Experience with ticketing/monitoring tools (ServiceNow, Netcool, Zabbix, etc.)
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent written and verbal communication skills

Qualifications

• Certifications such as CCNA, CCNP, CompTIA Network+, or JNCIA
• Experience in telecom or service provider environments
• Knowledge of MPLS, VPNs, DWDM, and hosted PBX systems
• Experience coordinating with vendors and field service teams
• Familiarity with disaster recovery and network operations procedures

Skills

• Strong troubleshooting, analytical, and problem-solving skills
• Excellent written and verbal communication skills

Benefits

• Competitive salary
• Health, Dental and Vision Benefits
• Short/Long Term Disability and Critical Care/Illness Protection
• Life Insurance and Retirement Plans
• Employee Assistance Program

Pay

• $65k - $75k

Schedule

• Tues–Sat, 11:30 PM – 7:30 AM (Texas-based preferred, occasional onsite for training)
• Mon–Fri, 7:30 AM – 4:30 PM (Hybrid – onsite Wed/Thurs required in Houston)