NOC Technician

About the role

HOC Technicians are integral to maintaining the smooth operation of our mining facilities through constant monitoring, immediate troubleshooting, and efficient response. Positioned at the heart of our operations, technicians work within our Hub Operations Center to ensure uninterrupted mining activities and quick resolution of operational issues. This role has three levels, with responsibilities and expectations scaling with each level of expertise.

• Employ state-of-the-art tools like Grafana, Zabbix, and PagerDuty for constant surveillance of mining operations to detect, report, and address anomalies.
• Respond to fleet, security, facility, energy, network, outages, and software alerts using comprehensive monitoring systems.
• Actively resolve issues ranging from minor technical glitches to major operational setbacks, ensuring minimal downtime.
• Manage CCTV systems and maintain secure access to mining facilities.
• Handle energy curtailment situations using systems like AESO, ERCOT, and NYISO.
• Maintain clear communication channels through phone, email, Slack, and direct messages; document all incidents and actions taken for future reference.
• Provide support to other departments by sharing critical operational insights and data.
• Participate in ongoing training sessions; technicians at higher levels will also train newer or lower-level team members on best practices and system usage.
• Generate, audit, and manage tickets for various operational incidents using our internal systems.

About You

- High school diploma required; degree or certification in IT, computer science, or related field preferred.

• Level I: Suitable for new graduates or individuals with some experience.
• Proficiency in technical troubleshooting, strong attention to detail, excellent communication skills, and familiarity with monitoring tools such as Grafana, Zabbix, and PagerDuty.

About the work environment

This role is in office at our corporate headquarters in the Brickell area of Miami, Florida. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What makes Hut 8 a great place to work

• Create a lifelong network of friends and professional connections at the cutting-edge intersection of technology, energy, and infrastructure.
• Design and pitch new products, services, and other initiatives to a leadership team consisting of serial entrepreneurs and seasoned executives and backed by a board of directors consisting of industry veterans of energy, finance, and government.
• Debate ideas and alternatives in a truly meritocratic setting where the learning curve is steep and the lessons come from both senior and junior members of the team.