NOC Support Specialist

About the role

This is a direct placement role located in Springfield, Virginia. The NOC Support Specialist is expected to have experience in network monitoring, network operations, and IT support. This is a great opportunity to support critical network operations and infrastructure.

Responsibilities

Responsibilities will vary depending on experience level and may include:

• Real-time application and network monitoring
• Troubleshooting network issues
• Incident escalation
• System updates
• Network configuration
• Security support
• Operational documentation

More specifically:

• Monitor applications and network systems for performance issues, outages, and potential failures, ensuring continuous operational awareness
• Analyze alerts, perform troubleshooting, resolve issues within scope, and escalate complex incidents as needed based on severity and experience level
• Support network operations through system updates, firmware patches, network configurations, and security-related activities
• Investigate and resolve network and system issues, including support for critical infrastructure and coordination with internal teams when required
• Document incidents, troubleshooting efforts, resolutions, and operational procedures to support reporting, knowledge sharing, and continuity of operations

Required Qualifications

• Bachelor's degree in Networking, IT, or related field (preferred)
• 1-6+ years of experience in network troubleshooting or enterprise IT support (preferred)
• Experience with monitoring tools (e.g., Splunk, SolarWinds, Dynatrace)
• Hands-on experience troubleshooting network issues and performing updates
• Proficiency in advanced network troubleshooting tools (Wireshark, NetFlow) depending on level of experience
• Up to 10% travel required

Required Certifications

• Cisco Certified Network Associate (CCNA) and CompTIA Security+
• If not currently certified, the selected candidate must obtain the required certifications within six months of hire. Failure to do so may result in termination of employment
• A higher-level certification may be accepted in place of CCNA at Microsoft's discretion

Pay

• Salary range: $100,000 - $160,000 depending on experience

Benefits

• Health insurance
• Dental
• Vision
• Life insurance
• 401(k)/retirement plan
• Paid time off
• Maternity/paternity leave