NOC Operator Tier 1

We need to output HTML fragment with sections: Overview? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to parse the posting. Content: Overview: "Global in service but local in approach, Nisga'a Tek is committed to high-quality service to those who defend us. Nisga'a Tek ensures mission assurance and execution for customers and warfighters. Providing intelligence, IT, cyber security, training, logistics, administrative, acquisition, and background investigation services." Summary: "The Tier 1 NOC Operator provides around-the-clock monitoring, fault detection, and incident management for the Navy Enterprise Voice and Video System - Hawaiʻi (NEVVS-HI). This position is part of a mission-critical 24x7x365 operation supporting the Navy’s voice and video network infrastructure. Operators serve as the first line of defense, identifying, analyzing, and escalating network issues affecting telephony and video services across Joint Base Pearl Harbor-Hickam and annex locations." Responsibilities: list of essential job functions (bulleted). We need to put them under

  Responsibilities

  with
  • . Qualifications: includes "Necessary Skills and Knowledge:" bullet list, "Minimum Qualifications:", "Special Requirements:", "Availability:", "Preferred Qualifications:". We need to decide sections: maybe "Responsibilities", "Qualifications" (or "Requirements") and "Pay and Benefits". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose appropriate ones. We have overview/summary maybe as "About the role". Could combine overview and summary into a prose

    under

    About the role

    . Responsibilities: list. Qualifications: could be under

    Qualifications

    with sub-lists? But we can just put all qualification details as
    • items. However we have multiple categories: Necessary Skills and Knowledge, Minimum Qualifications, Special Requirements, Availability, Preferred Qualifications. We could keep them as separate
      under same heading or separate headings? The instruction: prefer a few substantive sections over many thin ones. So maybe one Qualifications section containing all qualification details as list items. Pay and Benefits: we have pay: "$30.35 per hour." Also benefits description: "competitive base salary commensurate with your qualifications and experience." That's filler? It says "commensurate with your qualifications and experience" which is placeholder-ish; but we also have actual pay rate. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state pay ($30.35 per hour) and benefits (medical, dental, vision, 401(k) with match, tax-deferred savings, supplementary benefits, paid time off, professional development). So we can include Pay and Benefits sections. However we need to avoid filler like "commensurate with your qualifications and experience" maybe we can keep it as part of benefits prose? It's not filler exactly but it's generic. Might be okay but we could omit that sentence if it's considered filler? The instruction: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. The phrase "commensurate with your qualifications and experience" is similar to "commensurate with experience". That is filler. So we should avoid including that sentence. We can keep the actual pay and benefits specifics. Thus Pay section: maybe

      Pay

      with

      The pay for this position is $30.35 per hour.

      Benefits section:

      Benefits

      with
      • medical, dental, and vision insurance
      • 401(k) plan with company matching
      • tax-deferred savings options
      • supplementary benefits
      • paid time off
      • professional development opportunities
      Schedule: The posting mentions shift requirements: "Must be able to work day, evening, overnight, weekend, and holiday shifts to support 24/7 mission operations. Rotating shifts in a 24x7x365 NOC environment." That's schedule info. So we can include a Schedule section. Thus sections: About the role, Responsibilities, Qualifications, Pay, Benefits, Schedule. We need to ensure we don't repeat job title. Not include headings for Job ID etc. We need to preserve all substantive information: overview, summary, responsibilities list, qualifications details (necessary skills, minimum qualifications, special requirements, availability, preferred qualifications), pay, benefits, schedule. We must not invent or summarize away detail. So we need to keep each bullet. Let's extract details. Overview + Summary combined: "Global in service but local in approach, Nisga'a Tek is committed to high-quality service to those who defend us. Nisga'a Tek ensures mission assurance and execution for customers and warfighters. Providing intelligence, IT, cyber security, training, logistics, administrative, acquisition, and background investigation services. The Tier 1 NOC Operator provides around-the-clock monitoring, fault detection, and incident management for the Navy Enterprise Voice and Video System - Hawaiʻi (NEVVS-HI). This position is part of a mission-critical 24x7x365 operation supporting the Navy’s voice and video network infrastructure. Operators serve as the first line of defense, identifying, analyzing, and escalating network issues affecting telephony and video services across Joint Base Pearl Harbor-Hickam and annex locations." That's all substantive. Responsibilities bullet list: - Monitor telephony and network systems in real time using Government-provided network management tools. - Detect, document, and report Priority I/II/III and Mission Essential Circuit (MECL) incidents per established procedures. - Perform initial fault isolation, diagnosis, and troubleshooting to identify network, circuit, or equipment failures. - Escalate incidents to Tier 2 or Tier 3 support, ensuring timely updates and accurate documentation in the Telephony Management System (TMS). - Collaborate with field technicians and system administrators to support network/service restoration and verification. - Maintain situational awareness through continuous communication and reporting to leadership and impacted customers. - Develop and maintain accurate ticket documentation, ensuring full traceability and data integrity. - Support continuity of operations by assuming alternate site duties during COOP events and exercises. - Adhere to all security, safety, and standard operating procedures as defined by NCTAMS PAC and NEVVS-HI governance. Qualifications details: Necessary Skills and Knowledge: - Strong analytical and troubleshooting skills in a high-tempo network operations environment. - Proficiency in fault detection, alarm correlation, and incident response procedures. - Familiarity with network monitoring tools and ticketing systems (e.g., TMS, SolarWinds, HP OpenView, or similar). - Ability to follow and execute technical SOPs with precision and accountability. - Effective communication and coordination skills for real-time operational reporting. - Commitment to maintaining operational discipline, accuracy, and professional composure under pressure. Minimum Qualifications: - Must have Avaya certification, OR VoIP Network Management certification, OR documented experience with VoIP Network Operations. Special Requirements: - Must have one of the following to meet the DoD 8140.03 Cyberspace Workforce (CWF) Code 441 - Network Operations Specialist baseline certification requirements at the Intermediate proficiency level: - Formal education (BA Degree) - Government-specific training - An industry-recognized certification (e.g., CompTIA Security+, Network+, or CCNA). - Availability: Must be able to work day, evening, overnight, weekend, and holiday shifts to support 24/7 mission operations. - Rotating shifts in a 24x7x365 NOC environment. - Collaborative team setting with direct mission support to Navy communications operations. - Requires strict adherence to information assurance, safety, and security standards. - US citizenship required. - MUST be able to obtain an ACTIVE DoD Secret Clearance. Preferred Qualifications: - Bachelor’s degree in Information Technology, Cybersecurity, or related field. - Additional certifications such as CompTIA Security+, Network+, or CCNA. - Prior experience supporting DoD or Navy network environments. - Familiarity with Defense Switched Network (DSN) or enterprise telephony infrastructure. Note: The "Availability:" line appears under Special Requirements but it's about schedule; we already have schedule section. We'll keep schedule info there. Pay: "$30.35 per hour." Benefits list as above. Schedule: "Must be able to work day, evening, overnight, weekend, and holiday shifts to support 24/7 mission operations. Rotating shifts in a 24x7x365 NOC environment." Now we need to output HTML fragment with headings

      and content. We should not include any extra text like comments. Let's craft:

      About the role

      Global in service but local in approach, Nisga'a Tek is committed to high-quality service to those who defend us. Nisga'a Tek ensures mission assurance and execution for customers and warfighters. Providing intelligence, IT, cyber security, training, logistics, administrative, acquisition, and background investigation services. The Tier 1 NOC Operator provides around-the-clock monitoring, fault detection, and incident management for the Navy Enterprise Voice and Video System - Hawaiʻi (NEVVS-HI). This position is part of a mission-critical 24x7x365 operation supporting the Navy’s voice and video network infrastructure. Operators serve as the first line of defense, identifying, analyzing, and escalating network issues affecting telephony and video services across Joint Base Pearl Harbor-Hickam and annex locations.

      Responsibilities

      • Monitor telephony and network systems in real time using Government-provided network management tools.
      • Detect, document, and report Priority I/II/III and Mission Essential Circuit (MECL) incidents per established procedures.
      • Perform initial fault isolation, diagnosis, and troubleshooting to identify network, circuit, or equipment failures.
      • Escalate incidents to Tier 2 or Tier 3 support, ensuring timely updates and accurate documentation in the Telephony Management System (TMS).
      • Collaborate with field technicians and system administrators to support network/service restoration and verification.
      • Maintain situational awareness through continuous communication and reporting to leadership and impacted customers.
      • Develop and maintain accurate ticket documentation, ensuring full traceability and data integrity.
      • Support continuity of operations by assuming alternate site duties during COOP events and exercises.
      • Adhere to all security, safety, and standard operating procedures as defined by NCT