NOC Operator

Job Summary

This position may be based out of Priority Power Management's Arlington or Midland office locations.

Job Responsibilities

• - Continuously monitor the SCADA system and all operational platforms to maintain real-time situational awareness of substation and grid conditions - Operate and control substation equipment remotely, including circuit breakers, reclosers, capacitor banks, voltage regulators, and tap changers via the SCADA system - Monitor and respond to alarms, alerts, and abnormal system conditions promptly; escalate critical events per established protocols - Demonstrate sound judgment and decision-making regarding system operations based on current and projected conditions - Perform load management and restorations as required by system conditions or directives
• Switching & Outage Coordination - Develop, write, and execute switching orders for planned and unplanned circuit transfers, utilizing mapping data, field verification, load flow analysis, and engineering guidelines - Create and coordinate hold orders to ensure personnel safety during maintenance and construction activities - Dispatch and manage outage response, coordinating with field crews, engineering, and external utilities - Coordinate with neighboring utilities, ISOs/RTOs, and member organizations for planned transfers, outages, and interconnection activities
• Substation & Electrical System Knowledge - Maintain a thorough understanding of radial and networked transmission and distribution systems, including substation equipment such as transformers, breakers, relays, switches, and protective devices - Interpret single-line diagrams and substation layout drawings - Understand protective relay coordination and recognize relay event sequences during fault conditions
• Communication, Dispatching & Documentation - Perform daily dispatching and logging of field crews as they conduct maintenance, construction, and emergency work - Maintain detailed and accurate operational logs, switching records, and incident reports for every shift - Communicate effectively with field personnel, engineering staff, management, and external entities during normal and emergency operations - Participate in shift handover briefings, providing clear and thorough summaries of system status, ongoing activities, and pending issues
• Safety & Compliance - Understand, observe, and enforce all safety and security procedures and company policies - Report potentially unsafe conditions immediately to the department supervisor and/or safety department personnel - Support compliance with applicable regulatory requirements and participate in audits, drills, and training exercises as required
• General - Work closely with other departments to ensure all teams are informed and aware of ongoing system operations and planned activities - Participate in ongoing professional development, training programs, and certification efforts as directed - Perform other related duties as may be assigned

Requirements

• Experience and Education: High school diploma or equivalent required. An associate’s or bachelor’s degree in Electrical Technology, Power Systems, Engineering Technology, or a related field is preferred but not required. Previous experience in a utility control room, NOC, or power system operations environment is a plus.
• Salary commensurate with education and/or relevant experience.
• Technical Knowledge: Familiarity with SCADA/EMS platforms, substation equipment, protective relaying concepts, and power system operations is highly desirable. Willingness to learn and develop proficiency in all technical systems is required.

Qualifications

• Must be comfortable working 12-hour shifts in a 7days-on/7days-off rotation, including nights, weekends, and holidays.
• Certificates, Licenses, and Training: Must possess a valid driver’s license. Must have the ability and willingness to attend meetings, training seminars, and certification programs as requested, including those that may require overnight travel. Has the functional and technical knowledge and skills to perform the job at a high level of accomplishment. NERC System Operator certification or ability to obtain within a specified timeframe may be required.

Skills and Abilities

• Must possess excellent written and verbal communication skills and treat others in a courteous and professional manner at all times. Ability to present clear written and oral reports to management. Must be a good listener who actively engages in conversations to clearly understand others’ messages and intent. Is easy to approach and talk to, and makes the extra effort to put others at ease—especially important during high-stress, emergency situations.

Physical Requirements

• Ability to sit for extended periods while monitoring multiple screens and systems during 12-hour shifts
• Must be able to remain alert and focused throughout the entire shift, including overnight hours
• Must be able to read and interpret detailed system displays, alarms, and documentation
• Ability to communicate clearly by phone and email

Work Environment

• Climate-controlled Network Operations Center environment
• Multiple-monitor workstation with continuous exposure to computer screens
• Moderate noise level from equipment and communication systems
• Fast-paced, high-stakes environment requiring sustained attention and rapid decision-making