NOC Concierge, Full-Time

About the role

The Concierge plays a vital role in creating exceptional first impressions and delivering an outstanding experience for customers, team members, families, and professionals. Friendly, professional, and service-oriented, the Concierge ensures that every interaction, in person or by phone, reflects MBK’s mission and values.

Responsibilities

• Warm Welcome & First Impressions: Greet residents, families, visitors, and prospects with a friendly, professional demeanor, ensuring everyone feels seen, valued, and supported from the moment they arrive.
• Customer Engagement: Support sales by skillfully directing inquiries, welcoming tours, and creating a smooth, positive experience for residents, families, and guests.
• Communication Hub: Answer and direct incoming calls promptly and courteously, providing accurate information or connecting callers with the appropriate team member.
• Resident & Family Support: Respond to questions and requests from residents and their families, offering assistance or coordinating with other departments to ensure needs are met quickly and efficiently.
• Community Coordination: Maintain knowledge of daily activities, events, and resident services to answer inquiries and share information proactively.
• Operational Support: Assist with administrative tasks such as logging messages, distributing mail and packages, and maintaining an organized and welcoming reception area.
• Safety: Maintain a safe and secure environment for staff, residents, and guests following established safety standards, policies, and procedures.
• Compliance: Understand and comply with Federal, State, and local regulations, and company policies and procedures concerning the department.
• Teamwork: Promote a spirit of teamwork and open communication in alignment with MBK principles and core values.
• Perform other duties and special projects as assigned or requested by Lead, Business Office Manager, Director of Sales, and Executive Director or Designee.

Requirements

• High school diploma or equivalent required.
• Previous experience in customer service, hospitality, or front-desk roles in a similar industry or environment is preferred; on-the-job training can be provided if the right aptitude and attitude exist.

Qualifications

• Must be at least 18 years of age.
• Must complete required Background clearance, health screening and provide negative TB test results within 7 days of employment (must be within the last 6 months).
• Must possess the ability to always deal tactfully and professionally with personnel, residents, family members, and guests.
• Must possess the ability to make sound, independent decisions when circumstances warrant, remain calm and effectively manage stressful or emergency situations.
• Must possess exceptional interpersonal and communication skills, including the ability to speak, write, and read English, and connect with individuals of all ages and backgrounds.
• Must have a positive, polished, and professional demeanor with a genuine passion for helping others.
• Must possess strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously.
• Must be comfortable working with basic computer systems, phone systems, and office equipment.

Skills

• Exceptional interpersonal and communication skills.
• Ability to make sound, independent decisions.
• Positive, polished, and professional demeanor.
• Strong organizational skills.
• Comfortable working with basic computer systems, phone systems, and office equipment.

Benefits

Full-time Benefits Include Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%.

Childcare and eldercare assistance.

Flexible spending accounts.

Pay

Pay Rate: $24-$27 per hour (DOE)

Schedule

40 hours per week Sunday - Thursday from 10pm - 6am

Company Information

MBK Senior Living has pursued this goal for more than 30 years. Currently, the company owns and operates 35 Independent Living, Assisted Living, and Memory Care services in senior living communities throughout the Western United States. We’re proud to have been ranked among the Top 50 "Best Workplaces in Aging Services" by Fortune magazine and certified as a “Great Place to Work” by the Great Place to Work Institute since 2017. MBK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason.