Concierge - Full-Time

About the Role

The Bristal Assisted Living is a premier senior care organization that values you as an individual, offering opportunities for personal and professional growth. As a luxury assisted living community, we operate like a high-end hotel, delivering exceptional guest services and hospitality. We are seeking an experienced, well-polished, and upbeat Concierge Greeter to create an outstanding first impression for visitors at our busy front desk. This key resident- and guest-facing role reflects the excellence of our service and core brand values.

You will represent the personality of The Bristal, ensuring every interaction is friendly, courteous, and professional. Your loving care, attention to detail, and superior customer service are fundamental to the quality of life and well-being of our residents.

Responsibilities

• Answer and redirect incoming calls with professionalism and positivity.
• Take accurate and courteous phone messages and respond promptly to resident requests.
• Greet all visitors with warmth and kindness, completing information cards for inquiries.
• Respond to resident, guest, and team member inquiries in a polite and timely manner.
• Handle emergencies promptly and appropriately.
• Maintain accurate front desk sign-in/sign-out logs.
• Perform basic computer data entry as needed.

Requirements

• Clear and confident speaking voice, both in person and over the phone.
• Cheerful, upbeat, positive, and professional demeanor.
• Alert and attentive to details, situations, and emergencies.
• Strong but patient and pleasant communication skills.
• Familiarity with MS Office (Excel, Word, and Outlook) preferred.
• Fluent in English, both orally and in writing.
• Respectful and polite to residents, guests, and team members.
• Must be able to work at least one weekend day per week (Tues–Sat or Sun–Thurs).
• Able to work a flexible schedule.