NOC Business Process and Development Manager

About the role

The NOC Business Process and Development Manager leads the functional requirements for design, integration, and continuous improvement of data systems that power the Network Operations Center (NOC). This role oversees a team responsible for new customer integrations, drives system architecture enhancements, governs data integrity, and delivers actionable KPI reporting that enables operational excellence and customer value. This position sits at the intersection of operations, technology, and customer delivery—ensuring scalable, reliable, and insight-driven capabilities.

Responsibilities

• Lead end-to-end project management of new customer integrations into NOC systems
• Define integration requirements across OEM platforms, and customer systems, ensuring on-time and high-quality delivery
• Own and evolve NOC system architecture to ensure enterprise scalability, reliability, and performance
• Partner with developers to design, implement, and enhance system capabilities and user interfaces
• Lead and develop a team of Database and Governance Specialists
• Enforce data governance standards, ensuring data accuracy, consistency, and usability
• Define data structures to support analytics, reporting, and operational workflows
• Design and deliver KPI dashboards and reporting that provide visibility into system performance and service delivery
• Translate data into actionable insights to drive efficiency and continuous improvement

Requirements

• Education: Bachelor’s degree in Business, Information Systems, Engineering, or related field
• Experience: 5–8+ years of experience in data systems, development, or asset operations environments

Qualifications

• Strong understanding of business processes and how they relate to system architecture
• Hands-on experience using BI tools such as Power BI to develop impactful dashboards
• Experience managing customer relationships through technical projects and leading cross-functional teams
• Strong project management and organizational skills
• Adept at translating concepts into clear business value
• Excellent communication and stakeholder management abilities
• Adaptable and focused in fast-paced, evolving environments

Skills

• Technical and operational work across Salesforce Service Cloud, Field Service Lightning, monitoring systems, and industrial data environments
• System architecture, APIs, data integration, and building dashboards and analytics with tools such as Power BI
• Project management and cross-functional coordination
• Business Process Mapping (BPM)
• Development of Functional Requirement Documents (FRDs)
• Collaboration across diverse teams in a fast-paced environment

Benefits

FTI provides industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members.