NOC Analyst I

Responsibilities

• Maintain network monitoring through NOC monitoring tools.
• Proactively identify and diagnose network issues, escalating to higher-level teams as needed.
• Track and log incidents for resolution and reporting.
• Respond to and resolve network alarms, alerts, and incidents promptly.
• Diagnose and troubleshoot network connectivity issues, outages, and performance problems.
• Escalate unresolved issues or complex incidents to senior engineers or appropriate teams.
• Provide first-level troubleshooting for network hardware, software, and connectivity issues.
• Work with vendors and internal teams to resolve hardware failures and software glitches.
• Perform routine checks on network devices, such as routers, switches, firewalls, and servers.
• Maintain detailed incident logs, including troubleshooting steps and resolution timelines.
• Create and update troubleshooting documentation and knowledge base articles.
• Collaborate with other IT teams to ensure network issues are resolved effectively.
• Communicate network status updates to internal teams and customers as necessary.
• Assist in scheduled maintenance, network upgrades, and configuration changes under guidance.
• Perform basic network device configuration and firmware updates as directed by senior NOC analysts or engineers.
• Stay updated on industry best practices, network technologies, and tools.
• Suggest improvements to monitoring processes, procedures, and tools.

Requirements

• High school diploma or equivalent required; associate degree in Information Technology, Network Engineering, or related field preferred.
• 0-2 years of experience in network monitoring, IT support, or related technical roles.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, routing, switching).
• Understanding of network hardware (routers, switches, firewalls, etc.) and protocols.
• Knowledge of common operating systems (Linux, Windows, etc.) and networking troubleshooting tools (ping, traceroute, etc.).
• Basic familiarity with network management systems and network monitoring software.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Excellent communication and customer service skills.
• Understand critical milestones that drive operational excellence.
• Shift-based work including nights, weekends, and holidays, depending on the NOC coverage schedule and on-call availability as required by operational needs.
• Basic technical knowledge.
• Proficiency in the use of a computer, and software applications including Microsoft Office.

Qualifications

• Education/Experience: High school diploma or equivalent required; associate degree in Information Technology, Network Engineering, or related field preferred.
• Experience: 0-2 years of experience in network monitoring, IT support, or related technical roles.
• Skills/Knowledge: Basic knowledge of networking concepts, understanding of network hardware, knowledge of common operating systems, and networking troubleshooting tools.
• Other: Basic familiarity with network management systems and network monitoring software, ability to work independently and manage multiple tasks in a fast-paced environment, excellent communication and customer service skills, understand critical milestones that drive operational excellence, shift-based work including nights, weekends, and holidays, basic technical knowledge, proficiency in using a computer and software applications including Microsoft Office.

Benefits

• Base salary that is externally competitive and bonuses and ad-hoc recognition awards based on efforts and tied to performance.
• Unlimited paid time off for executive team members.
• 15 paid Company holidays.
• Aetna Base Plan health care coverage with 100% of the premium covered by Aerwave and up to 75% of the premium for higher-tier insurance plans.
• 401(k) matching 100% up to 4% of base salary.