NOC Admin
About the role
The NOC Admin is responsible for providing operational and administrative support to the Network Operations Center (NOC) and Communications & Connectivity teams. This role assists with ticket administration, reporting, scheduling coordination, inventory tracking, documentation management, customer communications, and operational workflow support to help ensure efficient daily operations within the NOC environment. This position serves as a key support resource for NOC leadership, technicians, field operations, vendors, and customers by helping maintain organized workflows, accurate records, and timely communication across support activities. The Coordinator plays an important role in supporting service delivery, escalation tracking, onboarding activities, and operational readiness in a fast-paced technology operations environment. The NOC Admin is expected to monitor operational activity, manage ticket workflows, coordinate communications, and ensure proper escalation of critical issues in accordance with established procedures.
Responsibilities
- Provide administrative support for daily NOC operations including ticket management, reporting, scheduling, and documentation updates
- Monitor ticket queues for aging tickets, SLA compliance, escalation timelines, and proper assignment routing
- Assist with customer communication updates related to ticket status, maintenance notifications, outages, and service coordination
- Maintain accurate records of incidents, service requests, equipment inventory, and operational documentation
- Coordinate scheduling and