NJ Support Coordinator - Facility Supports

Position Summary

A New Jersey Supports Coordinator is a key partner for individuals enrolled with the Division of Developmental Disabilities (DDD). Their primary role is to guide individuals and families through the DDD system, help them understand available services, and ensure that supports align with the person’s goals, needs, and preferences. They conduct the Person-Centered Planning process, working closely with the individual, family, and care team to develop and maintain the NJ Individualized Service Plan (ISP). This includes assessing needs, identifying service options, coordinating with community providers, and helping manage the individual’s annual DDD budget. Supports Coordinators monitor the quality and effectiveness of services through regular check-ins, plan updates, and required monthly or quarterly contacts. They advocate for the person’s rights, ensure compliance with DDD policies, and assist with transitions such as entering adult services, changing providers, or navigating Medicaid and other benefits. Ultimately, their role is to empower individuals with intellectual and developmental disabilities to live safely, independently, and meaningfully within their communities.

Supervisory Responsibilities

• No supervisory responsibilities

Primary Responsibilities

• Always be compliant with all company and regulatory policies and procedures.
• Maintains quality service delivery.
• Addresses family/individual and provider concerns.
• Attends outside trainings and webinars.
• Ensures compliance with all regulating agencies and internal policy and procedures.
• Understands internal and external policies and follows employee rules of conduct and performance.
• Promotes community awareness by demonstrating responsible, courteous behavior and a positive perception of individuals with developmental disabilities.
• Implements Keystone’s mission statement.
• Ensures compliance with all Division policies, including provisions related to zero-reject and zero-discharge, confidentiality, etc.
• Ensures that any concerns related to individual health and safety of any program consumers are addressed and communicated to all appropriate parties.
• Completes all modifications and updates to the Service Plan as necessary and submits them to the WAC within defined timeframes.
• Remains informed of current services, supports, provider pool, and best practices.
• Ensures that NJSCs are adhering to all guidelines in the Provider Agreement and the Supports Program Policy Manual.

Team Member Expectations

• Compliant with company and regulatory policies and procedures.
• Participates and contributes to weekly, bi-weekly, or monthly leadership calls.
• Prepared to report on applicable KPIs that best reflect the performance of your team.
• Preserve and protect the privacy, confidentiality, and security of all medical records, proprietary and other confidential information relating to Beacon Specialized Living, its Individuals, Team Members, activities, and affiliates, in accordance with all applicable laws (especially HIPAA) and contract terms.
• Promotes Beacon in a positive manner and leads by example, modeling our core values in everyday behavior.
• Maintains and sustains a safe community environment and workplace.
• Apply trauma-Informed Care principles recognizing the presence of trauma symptoms and acknowledging the role trauma may play in an individual’s life.
• Promote trauma-informed care at all levels of the organization and help create a culture that is sensitive to the feelings of our Individuals and avoids responding negatively to stigmas that they will never truly understand.
• Follow Beacon’s policies, procedures, and manuals.
• Cooperates with Beacon Specialized Living, the Department of Human Services (DHS) staff, or any other regulatory body during any inspection, investigation, or inquiry.
• Accept other duties as assigned.

Professional Conduct and Management Effectiveness

• Job Knowledge: Depth and breadth of knowledge supporting our organization goals.
• Quality of Work: Freedom from errors and mistakes, timeliness.
• Quantity of Work: Work output of the employee.
• Reliability: The extent to which the employee can be depended upon to be available for work, do it properly, and complete it on time.
• Initiative and Creativity: The ability to plan work and to go ahead with a task without being told every detail and the ability to make constructive suggestions.
• Judgment: The extent to which the employee makes decisions which are sound. Ability to base decisions on facts rather than emotions.
• Cooperation: Willingness to work harmoniously with others in getting a job done.

Education and Qualifications

• Bachelor’s degree or higher preferred.
• Two (2) years’ experience in developmental disabilities or care.
• One (1) year supervisory experience preferred.

Skills and Abilities

• Able to communicate and function in an interdisciplinary team.
• Strong computer skills utilizing various software programs and applications.
• Excellent oral and written communication skills.
• Able to create professional employee communication materials.
• Capable of working well with all levels of the organization.
• A professional demeanor.
• Demonstrated ability to multi-task.
• Able to work with little daily supervision.
• Work Environment: Most of your job duties will be performed in the homes.