NISSC 3 Product Support Lead

Responsibilities

• Direct and coordinate product support, maintenance, and sustainment tasks across engineering, logistics, integration, cybersecurity, configuration management, and O&M domains.
• Assign resources, manage task schedules, and monitor progress and quality of team outputs to meet program milestones and performance goals.
• Manage product support deliverables (e.g., product support plans, maintenance procedures, status reports, logistics/support documentation), ensuring accuracy, completeness, and timely submission.
• Resolve operational or compliance issues affecting product support, maintenance, or sustainment activities, coordinating with technical leads and program management.
• Create, edit, and manage technical and programmatic documentation supporting product support and O&M (e.g., SOPs, process instructions, meeting minutes, performance and status reports).
• Ensure all documentation is consistent, clear, and compliant with contract, safety, and performance requirements.
• Support audits, proposals, management meetings, and program reviews through effective documentation, status reporting, and action tracking.
• Interface with management, government stakeholders, and cross-functional teams to provide status updates, risk/issue reporting, and recommendations for improvements.
• Facilitate team and stakeholder meetings, manage schedules, track actions, and support operational integration across functional domains to ensure adherence to requirements and program objectives.

Qualifications

• 7–10 years of experience in IT, product support, logistics, sustainment, or program/project management roles, preferably in a defense or aerospace environment.
• Demonstrated experience directing and coordinating critical project or operational tasks in product support, maintenance, and O&M.
• Proficient writing skills for creating, editing, and managing technical and programmatic documentation.
• Proven ability to ensure documentation consistency, clarity, and compliance with contract and program requirements.
• Experience preparing documentation that supports audits, proposals, management reviews, and/or formal program reviews.
• Familiarity with technical editorial processes and document control practices.
• Strong communication, coordination, and leadership skills, including experience facilitating meetings and managing schedules, risks, and deliverables across multiple stakeholders.
• Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, Information Systems, Data Science, Software Engineering, or a closely related field, OR Equivalent DoD/Military training in project management, product support, logistics, or a related technical/management discipline.
• Minimum: Active Secret clearance with eligibility to obtain TS/SCI.
• Holds a DoD 8140 qualifying certification; one or more of the following (or equivalent) is required/preferred: – CCE – CCISO – CCSP – CISA – CISM – CISSP – CISSP-ISSEP – CISSP-ISSMP – DAWIA PM Advanced – FITSP-A – FITSP-M – GFACT – GSLC