NineStar Connect - Field Engineer

About the role

A Field Engineer position is available to join NineStar Connect, a community-minded cooperative focused on providing essential utility services. The role involves installing, configuring, maintaining, and troubleshooting broadband and voice network equipment, supporting network operations, and collaborating with various stakeholders.

Responsibilities

• Install, configure, maintain, and troubleshoot DSLAM, GPON, MetaSwitch, and other telecommunications equipment.
• Support broadband, voice, and hosted PBX services through installation, diagnostics, and repair.
• Aid Network Engineers with equipment deployment, testing, and troubleshooting.
• Provide Tier II network support and Tier III voice and internet technical support.
• Work with vendors and telecommunications carriers to resolve network issues.
• Maintain Central Office equipment and assist with facility upgrades.
• Perform network audits and maintain accurate technical documentation.
• Support Outside Plant Technicians with escalated troubleshooting.
• Participate in an on-call rotation to support voice and data network operations after hours.
• Promote a safe, collaborative work environment while delivering exceptional service to our members.

Requirements

• Associate degree in Information Technology, Telecommunications, Electronics, or a related field, or equivalent technical certifications.
• 3–5 years of experience in telecommunications, networking, electronic maintenance, or a related technical field.
• Experience with TCP/IP networking, VoIP technologies, GPON, DSLAM, Cisco networking, or Central Office equipment.
• Working knowledge of Linux operating systems and Microsoft client operating systems.
• Strong troubleshooting and diagnostic skills.
• Excellent communication and documentation skills.
• Ability to read technical documentation, schematics, and circuit diagrams.
• Ability to prioritize multiple tasks in a fast-paced environment while maintaining attention to detail.

Qualifications

• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Passion for networking and telecommunications.
• Self-motivated and proactive approach to work.

Skills

• Networking and telecommunications expertise.
• Technical troubleshooting and diagnostic skills.
• Effective communication and documentation abilities.
• Ability to work in a fast-paced, dynamic environment.

Benefits

• Medical, dental, and vision insurance.
• 401(k) matching.
• Paid parental leave.
• Short and long-term disability insurance.
• Life insurance.
• Profit sharing.
• Variety of service discounts.
• Wellness programs with paid incentives.
• On-site fitness centers.

Pay

NineStar Connect offers a competitive salary commensurate with experience and qualifications.

Schedule

The Field Engineer role is full-time and requires regular on-site presence at Central Office facilities and may involve occasional travel to support Outside Plant Technicians.