NIGHT PORTER

About the role

Fowey Hall Hotel, nestled on the picturesque coastline of Cornwall, is a luxury family‑friendly hotel renowned for its stunning views, exceptional service, and historical charm. With a commitment to providing an unforgettable experience for our guests, we are seeking a dedicated and reliable Night Porter to join our team. As a Night Porter you will ensure the smooth operation of the hotel from sundown to sunrise, maintaining the highest standards of service and security for our guests. Please note that some of our hotels are located off the main routes and personal transport is required to reach the site.

Responsibilities

• Oversee the running of the hotel from sundown to sunrise: ensuring the safety, security, and well‑being of all guests.
• Guest Assistance: Provide assistance to guests during the night, including check‑ins, handling guest enquiries, and ensuring their comfort and satisfaction.
• Maintaining the brand standards of our reception and public areas: keeping areas tidy and presentable.
• Work as part of a motivated team: this is a hands‑on role managing the guest experience, giving concierge service.
• An understanding of health and safety, as well as the ability to keep calm in challenging circumstances.

Requirements

• Previous experience in a similar role or hospitality background is preferred.
• An engaging personality, with a passion for hospitality who can provide great service to our guests.
• The ability to interact and engage with all guests, including children.
• Problem‑solving skills: able to answer guest questions, look for solutions, and handle emergency situations calmly and efficiently.
• Basic computer skills and accurate numeracy, along with honesty and good judgement.
• Availability to work night shifts and weekends.

Benefits

• Training and development supported through partnerships with award‑winning hospitality apprenticeship providers; certified by the Institute of Hospitality.
• An extra day’s holiday for your birthday.
• EarlyPay – access to part of your monthly salary early.
• Cycle to work scheme.
• Help@Hand – online health and wellbeing service (same‑day remote GP appointments, mental health support, physiotherapy).
• Life Assurance Benefit.
• Enhanced maternity and paternity packages.
• Paid day off each year for volunteering or fundraising.
• LFH