Night Operations Representative - West Center

About the Position

• Tracking and tracing current shipments in the ITS network.
• Maintaining relationships with drivers and providing support as needed.
• Producing timely and accurate communication to all customers within the assigned network.
• Reviewing handoffs and understanding the state of the network daily.
• Working efficiently and ensuring accuracy of all work.
• Utilizing technology to properly track orders for on-time delivery.
• Ensuring loads are on time and tracking and tracing updates are sent per the required cadence.
• Updating delivery windows in Transportation Management Systems (TMS) to reflect actual changes in delivery times due to diversions or cancellations.
• Escalating concerns, delays, loss failures, loss of revenue, and other issues with shipments to appropriate chain of command.
• Communicating effective hand-offs each shift.
• Other duties as assigned.

about the requirements

• Minimum of one year experience in the transportation industry preferred, but not required.
• Good communication skills, including professional business writing, verbal communication, and documentation in TMS.
• Excellent interpersonal and relationship building skills.
• High level “grit” with the ability to persevere and manage issues successfully in high stress situations.
• Proficient with MS Office Products (Word and Excel)

Pay

$23 hourly