Night Operations Department Supervisor

About the role

This position oversees and drives efficiencies in both front-end and back-end operational activities within a retail setting. The role includes managing a team, ensuring operational excellence, and handling various managerial responsibilities.

Responsibilities

• Team Leadership
• Assigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary
• Participates in interviews and provides input into selection decisions for new associates
• Connects with the team on a daily basis to understand any challenges they are facing, elevating issues when necessary
• Provides open and timely feedback and performance coaching to members of the team, redirecting any problematic or ineffective behavior when necessary; partners with ASM when formal disciplinary action is needed
• Encourages team to share ideas and best practices for delivering outstanding customer service and accomplishing important support activities
• Empowers others to make decisions while providing guidance when necessary
• Recognizes accomplishments and empowers others to take ownership of their work
• Fosters an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback
• Identifies any associate relations concerns and takes the appropriate action as needed, including elevating concerns to senior management or HR
• Operational Excellence
• Empowers and coaches team to follow proper processes and achieve operational efficiencies to present department areas that are prepared and conducive to SMART customer service and sales
• Makes sure the team achieves key operational performance metrics
• Identifies any barriers to operational processes or the customer experience and communicates those barriers and implements solutions in a timely manner
• Responds quickly and effectively to unexpected events (e.g. callouts/no-shows, unscheduled deliveries)
• Maintains a focus on safety, security and shrink prevention by ensuring doors and gates are secured and monitored, signs of shoplifting and theft are reported appropriately, and that steps are taken on a daily basis to maintain inventory and shrink budget integrity
• Conducts daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks
• Continuous Operational Improvement
• Recommends operational strategies to reduce unproductive time, waste or product loss and encourages team to do the same
• Analyzes operational activities and determines ways to reduce the impact on the customer
• Encourages team to identify and implement continuous improvement initiatives
• Self Leadership
• Sets an example for others by adapting quickly and effectively to work challenges and organizational change
• Seeks performance feedback from others and pursues self-development opportunities
• Builds and maintains collaborative relationships with cross-functional partners
• Adapts quickly and effectively to work challenges and organizational change

Qualifications

• High school diploma or GED
• General Studies or equivalent years of experience in lieu of education requirement, if applicable
• 5 years Experience in a retail environment (or 5 years of experience in a retail environment if education requirement is not met)
• Experience providing direction or supervision to teams (with or without direct report responsibility)
• Experience supporting or participating in the process of training, mentoring and developing associates
• Experience working cross-functionally
• Ability to obtain sales related licensure or registration as may be required by law

Preferred Qualifications

• Experience supporting front-end or back-end operations in a retail environment
• Experience in customer service role
• Experience in a leadership role with direct report responsibility
• Experience working in the home improvement retail sector
• Experience working in a fast paced, dynamic retail environment
• Experience in key carrying role with manager-on-duty responsibilities
• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.)

Pay and Benefits

The starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.