Night Operations Department Supervisor

About the role

Lowe’s Department Supervisors lead teams in either the front-end or back-end/night operations of a retail store, ensuring operational excellence, customer service, and team development. This role includes Manager-on-Duty (MOD) responsibilities, providing full leadership over the store during assigned shifts.

Responsibilities

Team Leadership

• Assigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary to support needs throughout the department.
• May participate in interviews and provide input into selection decisions for new associates in assigned area.
• Connects with the team daily to understand challenges, elevating issues when necessary.
• Provides open and timely feedback and performance coaching; redirects problematic or ineffective behavior and partners with ASM when formal disciplinary action is needed.
• Encourages team to share ideas and best practices for delivering outstanding customer service.
• Empowers others to make decisions while providing guidance when necessary.
• Provides recognition for accomplishing goals and demonstrating effective behaviors.
• Fosters an environment of associate growth and development through coaching and regular performance feedback.
• Identifies associate relations concerns and takes appropriate action, including elevating to senior management or HR.

Operational Excellence

• Empowers and coaches team to follow proper processes and achieve operational efficiencies.
• Monitors and drives team to achievement of key operational performance metrics.
• Identifies barriers to operational processes or customer experience and implements solutions.
• Responds quickly to unexpected events (e.g., callouts/no-shows, unscheduled deliveries) by reprioritizing tasks.
• Monitors the use of store power equipment, ensuring safe operation and addressing violations.
• Maintains focus on safety, security, and shrink prevention by securing doors/gates, reporting theft, and maintaining inventory integrity.
• Conducts daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for theft or security risks.

Continuous Operational Improvement

• Recommends strategies to reduce unproductive time, waste, or product loss.
• Analyzes operational activities to reduce impact on the customer.

Self Leadership

• Seeks performance feedback and pursues self-development opportunities.
• Proactively builds collaborative relationships with cross-functional partners.
• Adapts quickly and effectively to work challenges and organizational change.

Front-End Department Supervisor

• Oversees and drives efficiencies in front-end operations (e.g., checkouts, returns, overrides, till audits, PUIS Desk, product staging).
• Ensures excellent customer service by greeting customers, answering inquiries, and addressing concerns proactively.
• Allocates appropriate headcount in check-out and administrative areas (e.g., Garden, Pro, Front register areas, Customer Service/Returns Desks, PUIS Desk, Money Room).
• Researches shortages/overages, deposits cash, and handles register pulls and loans.
• Monitors Customer Service desk activity and supports when needed.
• Performs payroll closeout process.

Back-End and Night Operations Department Supervisor

• Oversees and drives efficiencies in back-end operations (e.g., receiving/stocking inventory, assembling product, controlling freight flow, area recovery, delivery staging).
• Ensures back-end operations do not impact the customer’s ability to shop (e.g., clear floors, stocked items).
• Drives completion of activities to replenish shelves/top stock (e.g., receiving/unloading freight, stocking).
• Ensures products are stocked and fronted according to planograms, moving top stock down when necessary.
• Drives efficient and safe delivery processes (e.g., pick and stage product for delivery).
• During overnight shifts, serves as the only key-carrying manager in the building.

Manager-on-Duty (MOD)

• Provides full leadership over the store, driving engagement, customer service, and operational efficiency.
• Walks the store to observe customer/associate interactions and provides in-the-moment coaching.
• Ensures associates are equipped and prepared to deliver quality sales and service.
• Ensures Specialty and Pro areas are properly staffed for customer traffic.
• Shifts associates to areas of high customer traffic or department hotspots as needed.
• Manages associate response to call buttons.
• Validates that aisles remain clean, safe, and free of clutter.
• Hands off shift observations in-person to the next MOD.
• Funnels non-MOD activities (e.g., customer complaints, management approvals) to appropriate leaders.

Requirements

Qualifications

• High school diploma or GED (or equivalent years of experience in lieu of education).
• 5 years of experience in a retail environment.
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in training, mentoring, and developing associates.
• Experience working cross-functionally.
• Proficiency in Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.

Preferred Qualifications

• Experience supporting front-end or back-end operations in a retail environment.
• Experience in a customer service role.
• Experience in a leadership role with direct report responsibility.
• Experience in the home improvement retail sector.
• Experience in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with manager-on-duty responsibilities.
• Experience using store computer systems (e.g., Project Tool, Genesis, Sterling, M2O, Thin Client).

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches, and 130 distribution centers. Based in Mooresville, N.C., Lowe’s supports communities through programs focused on safe, affordable housing, improving community spaces, developing skilled trade experts, and providing disaster relief.