Night Operations Department Supervisor

About the role

This position involves leading a team to ensure operational excellence and outstanding customer service in a retail environment. The Department Supervisor may oversee front-end, back-end, or night operations, and may also serve as the Manager-on-Duty (MOD).

Responsibilities

Team Leadership

• Assigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary.
• May participate in interviews and provide input into selection decisions for new associates.
• Connects with the team daily to understand challenges and elevates issues as needed.
• Provides open and timely feedback and performance coaching, redirecting problematic behavior; partners with ASM for formal disciplinary action.
• Encourages team to share ideas and best practices for delivering outstanding customer service.
• Empowers others to make decisions while providing guidance when necessary.
• Provides recognition for accomplishing goals and demonstrating effective behaviors.
• Fosters an environment of associate growth and development through coaching and regular performance feedback.
• Identifies and addresses associate relations concerns, escalating to senior management or HR as needed.

Operational Excellence

• Empowers and coaches team to follow proper processes and achieve operational efficiencies.
• Monitors and drives team to achieve key operational performance metrics.
• Identifies barriers to operational processes or customer experience and implements solutions.
• Responds quickly to unexpected events (e.g., callouts, unscheduled deliveries) by reprioritizing tasks.
• Monitors safe operation of store power equipment and addresses violations.
• Maintains focus on safety, security, and shrink prevention by securing doors/gates, reporting theft, and maintaining inventory integrity.
• Conducts daily safety reviews, noting hazards, and ensuring clean and organized store areas.

Continuous Operational Improvement

• Recommends strategies to reduce unproductive time, waste, or product loss.
• Analyzes operational activities to reduce impact on the customer.

Self Leadership

• Seeks performance feedback and pursues self-development opportunities.
• Proactively builds collaborative relationships with cross-functional partners.
• Adapts quickly to work challenges and organizational change, setting an example for others.

Front-End Department Supervisor

• Oversees front-end operational activities (e.g., checkouts, returns, overrides, till audits, PUIS Desk, product staging).
• Drives excellent customer service by ensuring the team greets customers, answers inquiries, and proactively addresses concerns.
• Allocates appropriate headcount in check-out and administrative areas (e.g., Garden, Pro, Front register areas, Customer Service/Returns Desks, PUIS Desk, Money Room).
• Researches shortages/overages, deposits cash, and handles register pulls and loans.
• Monitors and supports Customer Service desk activity.
• Performs payroll closeout process.

Back-End and Night Operations Department Supervisor

• Oversees back-end operational activities (e.g., receiving/stocking inventory, assembling product, controlling freight flow, area recovery, delivery staging).
• Ensures back-end operations do not impact the customer’s ability to shop (e.g., clear floors, stocked items).
• Drives efficient disbursement of product from receiving to sales departments to replenish shelves and top stock.
• Ensures products are stocked and fronted according to planograms, moving top stock down as needed.
• Drives completion of activities supporting an efficient and safe delivery process (e.g., pick and stage product for delivery).
• For Night Operations: Responsible for these activities during the overnight shift, often as the only key-carrying manager in the building.

Manager-on-Duty (MOD)

• Provides full leadership over the store, driving engagement, customer service, and operational efficiency.
• Walks the store to observe customer/associate interaction and provides in-the-moment coaching.
• Ensures associates are equipped to deliver quality sales and service.
• Ensures Specialty and Pro areas are properly staffed for customer traffic and sales.
• Shifts associates to areas of high customer traffic or department hotspots as needed.
• Manages associate response to call buttons.
• Validates that aisles remain clean, safe, and free of clutter.
• Hands off shift observations in-person to the next MOD.
• Funnels non-MOD activities (e.g., customer complaints, management approvals) to appropriate leaders.

Requirements

• High school diploma or GED (or equivalent years of experience in lieu of education).
• 5 years of experience in a retail environment.
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in training, mentoring, and developing associates.
• Experience working cross-functionally.
• Proficiency in Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.

Preferred Qualifications

• Experience supporting front-end or back-end operations in a retail environment.
• Experience in a customer service role.
• Experience in a leadership role with direct report responsibility.
• Experience in the home improvement retail sector.
• Experience in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with manager-on-duty responsibilities.
• Experience using store computer systems (e.g., Project Tool, Genesis, Sterling, M2O, Thin Client).

Pay

$24.00 - $25.95 per hour. Starting rate may vary based on factors including location, education, training, and experience.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance.
• Paid time off (vacation, holidays, sick, and volunteer time).
• Flexible spending and health savings accounts.
• 401(k) retirement account with company match.
• Employee Assistance Program with concierge, work/life services, and no-cost counseling.
• Education support programs, including tuition assistance and trade skills scholarships.
• Business Travel Accident insurance.
• Maternity and parental leave.
• Adoption assistance.
• Lowe’s Associate Discount and broad discount platform.
• Discretionary benefits including annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan, and/or deferred compensation plan, and grant awards.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches, and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports communities through programs focused on creating safe, affordable housing, improving community spaces, developing skilled trade experts, and providing disaster relief.