Night Operations Assistant

About the role

The Night Operations Assistant (NOA) provides overnight support for residence hall operations, serving as the primary staff presence during late-night hours. This role is responsible for monitoring building access, maintaining front desk operations, responding to safety and community concerns, and ensuring compliance with University Housing policies and procedures.

Responsibilities

• Maintain front desk operations and monitor building access
• Respond to safety and community concerns
• Ensure compliance with University Housing policies and procedures
• Collaborate with on-call staff and campus partners to address incidents, escalate concerns, and support a safe and secure residential environment
• Document overnight activity
• Assist residents with questions or concerns
• Connect students to appropriate campus resources when needed

Requirements

• Sitting at workstation for extended periods of time
• Repetitive motions typical of desk work (sitting/bending/twisting/pulling/typing)
• Prolonged screen time
• Lifting/carrying/pulling objects up to 30lbs
• Shift: Wed – Sun 12:00am-8:00am; 37.5 Hours/Week

Qualifications

• Some college experience preferred
• Prior experience in customer service, residence life, security, or related fields, along with experience in incident documentation, policy enforcement, and independent work environments, is strongly preferred

Skills / Knowledge / Abilities

• Strong interpersonal and customer service skills
• Effective verbal and written communication
• Sound judgment and decision-making in fast-paced or high-pressure environments
• Attention to detail and situational awareness
• Ability to maintain professionalism and confidentiality
• Time management and ability to work independently during overnight hours
• Basic technology skills (e.g., reporting systems, email, access control systems)

Benefits

This position is a seasonal appointment that runs from August through May each academic year and does not require annual reapplication, contingent upon satisfactory job performance and continued operational need.