Night Manager - Operations & Quality Execution
Who We Are
At City Wide Facility Solutions of Austin, our mission is to build environments that elevate people—our clients, contractors, and team. We are operators. We move fast, solve problems, and take ownership. We are competitive and play to win.
The Role
The Night Manager is the front-line operator responsible for executing service quality across the portfolio each night. This is not a passive inspection role. This is a hands-on, problem-solving position responsible for:
- Stabilizing accounts
- Driving consistent execution
- Supporting FSMs by eliminating issues before they reach the client
You are the eyes, ears, and action arm of the operation after hours.
Work Schedule
Full-time, Monday-Friday 5:30 PM - 2:00 AM (Flexibility required for emergencies and occasional weekends)
What Success Looks Like
- Issues are identified and resolved before the client notices
- Contractors are clear, accountable, and improving
- FSMs start their day with solutions, not problems
- Buildings are consistently delivered at or above scope standards
Key Responsibilities
Proactive Quality Execution
- Perform nightly inspections across assigned accounts (based on priority tiers)
- Identify and correct issues in real time, not just report them
- Ensure scope of work is being executed consistently
Contractor Management & Accountability
- Train, coach, and hold Independent Contractors (ICs) accountable to standards
- Address performance issues immediately and escalate when needed
- Ensure proper staffing, supplies, and execution on each account
FSM Support & Communication
- Provide clear nightly recaps with actions taken, not just observations
- Flag risks early and recommend solutions
- Partner with FSMs to stabilize and improve accounts
New Starts & Problem Accounts
- New account starts to ensure strong first impressions
- Support turnaround of problem accounts
- Deliver VIP-level attention where required
Supply & Operational Standards
- Ensure proper use of chemicals, tools, and equipment
- Identify supply gaps and communicate proactively
- Reinforce City Wide standards across all accounts
Physical Requirements
- Frequent walking, standing, bending
- Ability to lift up to 30 lbs
Driving Requirements
- Driving between multiple client locations nightly
Requirements
- High school diploma required
- Valid Texas Driver's License & reliable transportation
- Bilingual (English/Spanish) strongly preferred
- 2+ years experience in: Multi-location operations Janitorial / facilities / route-based service (Cintas, Ecolab, etc. preferred)
What We're Looking For
- Problem solver - you don't walk past issues
- Accountable - you own the result, not just the task
- Urgent - you move fast and take action
- Communicator - clear, concise, and proactive
- Operator mindset - you execute, not observe
Benefits
- Competitive compensation and benefits
- Medical, Dental, Vision
- Basic Life, Voluntary Life
- 401 K
Company Information
City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities it serves.
Read more about City Wide at www.gocitywide.com
About the Company
City Wide Facility Solutions is an Equal Opportunity Employer.